The staff was friendly, professional and nice. However, when my car was done the service personnel drove it up, then they gave me my keys and directed me to my car, but didn't look at the car with me. When I opened the drivers door I immediately notice a panel missing (for electrical), but the service person was gone. It took 20 minutes before they could find him and get the mechanic out to reinstall it. Then when I started the car the service reminder buzzer went off (had not been reset), so had to find the mechanic to reset it. This was frustrating and I don't understand why neither the mechanic or service personnel didn't catch both of these minor things. Makes me wonder if they forgot anything else??

Very friendly

I went in to get the recall fixed on my 2013 Elantra - when I picked it up, it took almost 15 minutes and the shop was not very busy. I realized, last week, that the plate on the left side, underneath the steering wheel, is no longer there, so everything is exposed. They forgot to put the plate back on. I need to call to see what happened but have not had the chance yet.

Even with a scheduled appointment, it still took 2.5 hours for an oil change and tire rotation.

The service was goid, but I was overwhelmed by the price of the services that are required every 15k miles

We had a great experience buting our car. All our experience with the service center has been excellent.

why does J E H send coupons after a car was serviced - makes no sense - send them ahead of time - better yet - have one price for each service - coupons are a hassle to keep track of for consumers.

service area: comfortable, clean. Service personnel: friendly, professional, efficient.

Brought in for 30k maintainence. I thought the bill was overpriced for the service even with the ten percent discount I received it was over 400 dollars. What was done was printed 3 times on the invoice -don't know what the point of that was -too look like more work? Really an oil change and window wipers replaced -third pair of wipers in 30K miles really don't see the need for that seems excessive no problems with same. The original wipers and two changes -really changing wipers every ten thousand miles? Same with cabin filters etc . Got a tire rotation too . Feel like I have to accept overpaying for service to keep warranty . Staff very punctual and helpful, professional, nothing wrong with them just company set policy/charges.

My experiences with Jim Ellis Service Department have always been a very pleasant one and this service appointment was just as pleasant.