Good jpb

I was very pleased with my service. The problem with my tire was addressed and a solution given.

Danon was great and service was impeccable!

I dint like the way car drived after i got it serviced, it was like it was better not to get the car serviced. The alignment of the car has changed, the vehicle tends to go to left when i drive. The tire rotation has changed its balancing thus effecting the car to vibrate on high speeds. I am very disappointed, i did not expect this from Hyundai

Very courteous staff and upfront about recommended repairs. Comfortable and clean waiting area.

I always get fine service when I come in.

Great!

Such a pleasant experience! The man that helped me actually advised me that I didn't need a service and saved me money which I have never experienced at a car dealership! Usually, my experience has been that dealerships want to take as much of your money as they can and to have someone tell me I didn't need my tires balanced was so nice and refreshing. It took way less time than I expected! All around an amazing experience!

My appointment was 8 am Saturday and when I arrived there was a line. I wonder if you overscheduled for the morning. Also, my tires were underinflated when I left. I filled them up without incident but the vehicle report said they were appropriately inflated. These are small things as I will continue to use Jim Ellis, but want you to be aware.

Everything is always positive -- except..PLEASE get the owner's name correct! I've attempted to correct it several times: it is PAM who owns the Genesis (and usually is the one who brings it in for service), and it is JOHN who owns the Santa Fe (and usually is the one who brings it in for service). For this reason, your records never getting corrected is why I don't give you the highest of marks. Obviously, my husband wouldn't like my comment, but it is personal to me.