Quick, and pleasant polite service tech Danon.

Outstanding sales experience. Very helpful staff.

Great

I traded a Genesis Coupe for a Genesis Sedan 2013. All staff were helpful and knowledgeable. The finance officer did a great job getting the numbers I wanted even with my poor credit. They gave me full warranty coverage and the car conditions were great. I feel very pleased with their service.

I was in for routine service yesterday, and as always was treated with courtesy and competence. When I have a scheduled appointment, however, I do wish things would move along in a more timely fashion. I was in for an hour and a half or more just for an oil change and tire rotation. Quite a wait, seeing as how there are multiple oil change places that will do the same service in just a few minutes! No snacks in the waiting area yesterday, either -- and I had skipped lunch!

They had me in and how in less time than expected.

Overall the experience was fine. I was a bit disappointed that although I paid for the exterior cleaning that didn't really vaccum my back seats or clean the trunk jams like they said they would do though.

The service here is always professional and friendly. The staff is upbeat and the waiting area is quite comfy with snacks, drinks, and a couple of flat screens. You get a car wash everytime as well. I've been coming here for years and will continue. -Andria Labato

One word which is "AWESOME". I had problem with transmission on my Tucson 2016 and Daimein Solomon helped me in trading in with a Santa Fe Sport. It was seamless and without any issues. Keep up the good work

When I arrived at 9:30 AM for my 9:45 oil change appointment I was ignored and had to flag someone down in the drive-up area for attention. Upon going inside to check in I was met by Christopher (?, older white male) and I asked him if it would be possible to for my car to be ready by 10:30 because I had an 11:00 doctor's appointment. He scoffed and said that would be impossible since I had a 90-minute appointment. I responded that when I set up my appointment online there was no mention of the appointment duration, i.e., 90 minutes. I asked if there was any way the oil change could be completed by 10:30. He insisted there was no way that could happen. He did not express any concern or try to work with me to help me out. I asked to see his supervisor, and he said, "Go ahead!". I then saw his name tag and told him his attitude would guarantee a poor review. I looked at another nearby representative (Denton?, younger black mail) who appeared to be amused at my dilemma. I said his name out loud, and he came from behind the counter and told me he would see what he could do to help me get out of there by 10:30. At that point I walked back to the waiting area (neither Christopher nor Denton showed me where the waiting area was or pointed out any of the amenities). At 10:35 an unsmiling Christopher came to the waiting area and said the oil change had been completed. He told me that I had declined all other related services, i.e., fluid top off, tire rotation, car wash, etc. Of course I hadn't declined anything nor had been told that these additional services would not be performed. Upon getting in to my car I saw that even the reminder sticker had not been changed to reflect my new oil change. I really can't even be sure that my oil was, in fact, changed. We have been a Hyundai family since 2001 when we bought one of the first Sante Fe models. In 2008 we bought an Azera and in the fall of 2014 we bought another Azera from your dealership. This year we are planning on buying a brand-new Santa Fe and hoped to buy one from Jim Ellis. Because of the terrible customer service yesterday (11/3/2016), we are now considering taking our business elsewhere. I was very disappointed and surprised since my previous experiences with Jim Ellis have been very positive.