I'm pleased with the service I rcvd

The staff was helpful.

Great experience in general. The main reason I can't give a 10 is the appointment was 2 weeks out from the day I made it, nothing else available! You guys are under capacity and you are probably losing customers already. I would have gone else where if I didn't buy the car from your dealership.

It was excellent

Salesman was incompetent and insulted my wife. With that to the side, the experience of buying the car was average. We did buy some of the insurances and upgraded to a long term bumper to bumber along with the tire warrenty. We have found a few "hidden" defects, such as a broken hinge on the rear armrest cover, a broken the set back in place attenea cover on the roof, and "shoe polish" coverage of the wear on the driver side arm rest and center console. But, that can be corrected. We had purchased the leather guard package, but have had no one contact us to schedule it to be performed. Hope these comments help you when selling the next used car.

I had a headlight go out on my car. I purchased new bulbs, and set about replacing them myself. I checked the owner's manual, just in case, and followed the instructions. I put the first(of two purchased) bulb in, and it didn't work. I checked the fuse, and it was fine, so I tried the other bulb. Same result. I then pulled the bulb that was in the opposite headlamp and tried it. No joy. So, I called Jim Ellis(where, I cannot stress enough, I've never had bad service) and spoke with one of your staff, whose name I didn't get. I explained the problem, and asked when I might be able to come in. The technician quoted me a date over a week away, which I audibly balked at. I asked if there was anything sooner, due to worry over driving it. They(after completely mishearing me, thinking it was a battery issue) then found a date just a couple days away. I thanked them. I arrived for my appointment, and was instructed to wait in the customer lounge. About an hour and a half later, I was approached by a technician who showed me the bulb that was pulled, with disconnected filament. Told me it was bad. I recounted the above story to him, and he looked at me in that pitying way you do when dealing with stupid people. I tried not to take offense, and instructed him that I had a spare bulb in my glove compartment, and he set to replacing it. About 30 minutes later, he came back and told me it worked, and now they just had to put the car back together. I asked, incredulously, why it had been taken apart in the first place. He said it was easier. I told him I didn't do anything like that, and he told me that perhaps that was why I had difficulty. -I want to stress here that the OWNER'S MANUAL says NOTHING of taking anything apart to replace a headlamp. You unscrew the housing, turn the bulb apparatus counter clockwise, and replace the bulb.- The technician, on his way back to finish the job, told me it would take about 10-15 minutes. 30 minutes later, I was retrieved, and taken to the checkout counter, where I was charged $28. I asked what that was for, and was told, the lightbulb. To which I replied that the bulb was mine. I was then told it was for labor. I don't begrudge you charging me for work that was done, but I do question the need for it to be so laborious in general. 2 1/2 hours to simply replace a bulb(which, again, DIDN'T work two days previous) seems excessive. I was very angry after this experience, and decided to wait a day to formulate my thoughts. They are as follows: I had a car issue, which was well within my wheelhouse to handle, couldn't make heads or tails of the results, and relied upon you to fix. I was made to wait and exorbitant amount of time, and condescended to for my trouble, while I waited. Then I was charged for it. How would you feel? A headlight. 2 1/2 hours. Unbelievable.

Service experience was fine but you need more parking at your take in area. I was stuck blocking a drive with no where to go. I returned to the dealership approximately 11:25 AM on July 18, 2017 wanting to ask a question about my car's electronics. No one was in sight except in rooms talking with each other. No one was at the reception desk. I wandered around in the show room for about 10 minutes. Occasionally an employee would walk by and I tried to catch their eye but I was ignored like I was invisible. So I spent 10 minutes in your show room, was ignored, I could have sat down and played with someone's computer at a desk and left without anyone acknowledging I was even there. If asked about that on your survey you would get a 0 rating. Ivan Skott 770-417-1238

Will Simmons, JOHN, and Chris worked with me. Very hospitable and helpful. Service dept. is very busy may need to consider expansion to handle quantity of work in a timely manner.

Good job

Danon is always helpful and on top of things. This dealership is run very well, especially compared with Ed Voyles.