The service was excellent, but someone completely changed my radio settings, and the radio was blaring when I turned it on. Now I have to start over with my settings. Employees should not change customers' settings. Mr. Phelps was very kind. Someone had messed up my account, and he straightened it out. It showed someone named Ditmer as the owner of my car, but I am the original owner of a 2013 Sonata.
Verified User
•
Oct 27, 2016
5.0/5
5.0/5
Easy and fast
Verified User
•
Oct 27, 2016
1.0/5
1.0/5
I cant believe i got an appointment for oil change and it still takes a hour for you to manage that. I have goten oil change under 10 min. You people have no sense of time.
Verified User
•
Oct 27, 2016
5.0/5
5.0/5
Good
Verified User
•
Oct 27, 2016
5.0/5
5.0/5
Great
Verified User
•
Oct 27, 2016
5.0/5
5.0/5
Extremely professional, prompt and friendly. Thank you Chris for your help!
Verified User
•
Oct 26, 2016
5.0/5
5.0/5
Steve Bae was professional. A great and timely experience.
Verified User
•
Oct 26, 2016
5.0/5
5.0/5
All went well although I did email a question to Bruce that he hasn't had time to answer. By the way my vehicle is a 2015 Genesis purchased on 11/23/14. I continue to be impressed with all the fine folks at Jim Ellis Hyundai and hope our relationship lasts as long as did my relationship with Jim Ellis Audi.
The service was excellent, but someone completely changed my radio settings, and the radio was blaring when I turned it on. Now I have to start over with my settings. Employees should not change customers' settings. Mr. Phelps was very kind. Someone had messed up my account, and he straightened it out. It showed someone named Ditmer as the owner of my car, but I am the original owner of a 2013 Sonata.
Verified User
•
Oct 27, 2016
5.0/5
5.0/5
Easy and fast
Verified User
•
Oct 27, 2016
1.0/5
1.0/5
I cant believe i got an appointment for oil change and it still takes a hour for you to manage that. I have goten oil change under 10 min. You people have no sense of time.
Verified User
•
Oct 27, 2016
5.0/5
5.0/5
Good
Verified User
•
Oct 27, 2016
5.0/5
5.0/5
Great
Verified User
•
Oct 27, 2016
5.0/5
5.0/5
Extremely professional, prompt and friendly. Thank you Chris for your help!
Verified User
•
Oct 26, 2016
5.0/5
5.0/5
Steve Bae was professional. A great and timely experience.
Verified User
•
Oct 26, 2016
5.0/5
5.0/5
All went well although I did email a question to Bruce that he hasn't had time to answer. By the way my vehicle is a 2015 Genesis purchased on 11/23/14. I continue to be impressed with all the fine folks at Jim Ellis Hyundai and hope our relationship lasts as long as did my relationship with Jim Ellis Audi.