Fast, efficient and very pleasant!

I recently purchased a 2017 Santa Fe Sport and had a great experience with both the website, picking out the exact car I wanted and then with my sales team Daimein Solomon and Darrow Moore. They had my car ready for me when I came up for a test drive and helped me go through as much of the buying process as possible before I came back to the dealership so I could get in and out quickly.

Mike Ennis went above and beyond in his customer service to help me/my vehicle - I will always ask for him every time I come back to you guys now. He is such an asset to your dealership!

I always make plans to bring my car in with Mike Ennis. Mike has provided me with exceptional customer service since I purchased my vehicle 5 years ago. I must say I was shocked and sadden when I asked Mike why he was not sitting in his office as Service Manager. It was an awkward silence, and Mike proceeded to tell me that everything was fine, but he had been removed as the Service Manager. I realize as a family owned business you certainly reserve the right to make any business decision that your desire, also as a business operating in the south, you certainly benefit from being a "Right To Work State", but I guess I would have expected you all to do the right thing, just because it is the right thing to do. Although Mike worked really hard to convince me that all was well etc. etc. and that you all needed someone that would help take the dealership to the next level??? What's the desired destination? Out of orbit? Mike certainly was getting very high service ratings because I always asked him about it. He is that guy that genuinely loves what he does, and he loves the company. You all could have provided Mike with leadership development training, you could have assigned him a mentor that is leading in sales/service, you could have done a host of things other than demoting him. That is such a Foul thing to do, and I was really disappointed in how this was handled. Anyone who has ever watched Mike in motion could see that he goes the extra mile for everyone and he really works hard to provide excellent customer care. Always engaging customers, and recognizing our individual needs etc. I could go on and on, but I know that this will fall on deaf ears because it is your decision and your business. I just wanted to tell you that you made a really bad decision and it was unfair to treat a person, that works as hard as he has always works, in this manner. I felt really bad because I asked Mike what happened, and I later realized that it was uncomfortable and probably embarrassing for him to have to share that he had been demoted. I am not one of your high end customers, but I have been a dedicated customer and I have always given very favorable reviews of your dealership. I remember my entire sales team/service team when I purchased my car. Wes, Melissa, Mike Ennis were my people from the beginning. Melissa left the company, Wes was promoted and is doing very well (no surprise there) Mike was promoted and demoted..... Wow! Shame on you guys, and shame on whom ever knows Mike's work ethic and had the power of influence and did not stand up for him. I will definitely not see you all the same again. This was a very bad decision, and it probably offended me more than Mike. I will continue to give my service ratings fair ratings, but I think less of the integrity of Jim Ellis the company.

My issues were handled professionally and efficiently.

na

First, they were trying to sell the $300 package without the explanation of what is what. When I started asking questions, the price of this package reduced to $200. And then I said okay, let's change engine filters and do the tires, and I don't need any cabin and air filters because I changed them recently. And the adviser said the total price will be around $115. Then, I spent three hours sitting there and waiting for my car! All the people that came after me left at that time already. After three hours, when they gave me the receipt the total was around $190. I was like what? Moreover, there was another adviser, not the one that I talked to at the very beginning. Even thought the first guy was still there and available. I asked why the price is so high, and they told me they changed the cabin and air filters. I told thme I didn't need them, they went somewhere and eventually came up to the amount $120. Which took them another 20 min. I'm still not sure what they changed and what I paid for, because after I saw I didn't need those filters he stopped explaining what I was charged for. And that wasn't the fist time people screw up at your dealer center. When I just bought a car, they put the wrong VIN number and contacted me regarding that only in two weeks!!! The manager said that they will owe me a full gas tank. The next time I asked to clean my windows from the inside and I was ready to pay for it and they refused to do that.

Christopher was great!

Service was good- I like working with Mike- always professional and helpful

Bruce Vernon always takes very good care of me when I come in for service. Charlie is such a bright light and gives the best customer service!!!