All service folks are incredibly professional.

Always professional and accomodating. I love my entire Hyundai experience.

Ok

Service was great. The Advisor was very friendly and informative. Only thing I would change is improve the Turnaround time. 2 .5 hours is too long to wait even when I make an appointment.

The service was quick and complete. They even alerted me to a nail in my tire. While being serviced, I walked around the showroom and everyone was pleasant and helpful. Bradford Bickey, wo sold me the Santa Fe, asked about the car and me. Was I enjoying the car, what had I been doing. He even remembered that my wife and I enjoy traveling and hiking and asked if the Santa Fe was doing well for us in those areas.

Great dealership! They customer service is very good!

excellent

I had wanted to stop and pay for an 30 minute oil change two weeks ago, but my wife talked me out of it and strongly suggested I choose the free oil change at Jim Ellis. So I set a 10:45a Saturday (10/15) appointment for an oil change and tire rotation. I arrived at 10:40a and was greeted courteously. Within an hour, the service manager pointed out the service needs of the car and all seemed well. But from there, there was this long unexplained delay. While the service manager seemed busy, there were a number of blue shirt employees standing next to the customer lobby smiling and laughing without any sense of customer sensitivity. For impatient customers like myself, this was unacceptable. The delay was unacceptable. Eventually the car was ready, but it was by then 1:35p!! Not only did I miss my 1:00pm tailgate party but was late for a 2pm game with family from out of town. Thought I'd share this. Thanks, Jim Ellis!

Service was friendly and fast!

almost 2 hours for an oil change and tire rotation, tried to tell me i needed a new battery. time wasn't that bad, they were very busy, and I expect them to try to sell something to make up for the 'free' oil change