Nice experience with all group, i felt as in home.

They should have explained more about Tire Warranty.

Since I changed service consultant I have been pleased with the service I received. Tuscon 2013 Limited

My consultant was excellent and helpful

My car was damaged

Callie did an excellent job of assisting me. She was first class.

2 hours for an oil change and rotate and balance is ridiculous. Any other top notch dealer in and out in an hour, especially with an appointment. Love the vehicle. Service not so much. Same problem every time. Nothing changes.

Very, fast and professional great experience.

Upon my arrival to the dealership that morning @ 7:30am,the service manager, Danon is who assisted me. I did not have an appointment to have my car serviced. Therefore,I walked in and was not greeted by anyone which I felt was very unprofessional. I was finally helped and advised because of no appointment it would be a 1-2 hour wait. I had not problem with that. I then discovered there was a shuttle service which could transport me to my office. Which was great. Therefore. I elected to be transported to the office. I was advised someone would outreach to me once my servicing was completed. The transport to the office was great. Mitch was great with making sure I was dropped off and picked up. He assured me of his availability. He dropped me off and made sure I had his card to contact him when was ready for pickup. this around 8:20am. As the day past, i did not hear from any from the dealership regarding the status of my car. Therefore, I called and could not get a status. So, around 3pm, A coworker advised he would drop me off at the dealership. Therefore, there was need to contact Mitch. Upon my arrival, Danon greeted me and advised he will have my car brought around. I was given the itemization was services performed and advised to go to the cashier for payment and check out. The young lady was cordial with reviewing with me the services listed on the document. So I asked how do I know these services where actually performed. Her response was they would not list anything on the form that had not been completed. Therefore, I went on her word. We finalized everything and I then went outside to await my vehicle. Unfortunately, they had not brought it around. The car finally came around and as it pulled up, I could tell it had not been washed. I then opened the door and could see clearly it had not been washed nor vacuumed.Mind you, the car had been there literally the entire day. NO excuse for this. I vocalized the concern with Danon and he asked if I wanted to wait for it to me done. I then requested upon his recommendation to speak with the Service Manager, Mr. Lyons who unfortunately at lunch. At that point I decided to leave. In route home, I called back to the dealership and was place on hold for 20 minutes. When I finally talked with Mr. Lyons, I conveyed my concerns as to the condition the car was in and I questioned as to if any services had actually been performed. He was non apologetic and asked what did I want him to do, which I felt was very unprofessional. At time, I responded I want to me assured that the services I had paid for had actually been performed. He the advised that he would have one of his service managers to pick my vehicle up from my home the next morning. I agreed to the suggestion. On Thursday morning, I received a call from Carlton. He advised he was in route to my home and wanted to verify the address. Upon his arrival. he initially started out with apologizing for what I had experienced thus far. He then went on to assure me that going forward he would be my point of contact for any future concerns regarding my vehicle, He took my car and left a loner vehicle for my convenience. I felt this was a very noble gesture. Upon completion of the service, he called to advise he was own his way back. The level of professionalism in which he displayed was exceptional. He provided me with more paper working going through each line item and assuring me that the work had been performed which was great. The car looked as it did the day I drove i initially drove it home when I purchased it. The outside clean, the inside very clean. Before he departed Carlton made sure I was satisfied and the were no concerns. He encouraged me to contact him directly in the future to assist me regarding my car concerns. Thank you so much for this individual. He truly turned a very negative experience to a most enjoyable one. I expressed to him my gratitude and I would truly appreciate the company acknowledgement to him for a job well done. Please feel free to contact me if I can provide any additional information or insight regarding this concern. Thank you again CARLTON, JOB WELL DONE!!!!!!!!!

great job as always