After calling and setting up an appointment I was "assigned" a service rep. I arrived on time and had to wait 10-15 minutes for someone to do the paperwork. (My rep was busy ... on the phone and with a customer at his station.) Several reps were freed up while I waited .. they tended to people without appointments. I don't understand the system. Why do you assign a rep to me when they all fill out the same paperwork? Why assign a rep at all? How about taking people with appointments before walk-ins? After finally getting the paperwork done I waited over one hour for the shuttle. I've had all my service work done with you and I've never experienced delays like this one. You need to rework your system.

My experience has always been positive. The service staff takes great car of my car and me. 2013 Santa Fe Sport

Excellent, personal service by Mr. Ennis. Even the donuts were good!

great experience

Your sales department was excellent. THank you Sam PAtel. We have been buying cars from Jim Ellis Hyundai since Hau B was a new salesperson! We have personally purchased two cars from you and recommended several others to your dealership. We have owned two other Hyundais, but we purchased them from another dealer when we could not get the same deal from you. Regardless, we have always used your service department.

I was in and out quickly. The service specialist who took care of me was very professional and even spoke to me about upcoming maintenance my vehicle may need within the next 3-6 months.

Outstanding!! Worth a trip down from NYC! Erik Kim and Haub Cao are amazing people do deal with!

I felt that everything was confused and I was charged for services that were not performed. I was later refunded.

Quick, informative, and excellent CS

My service was quicker than expected and I was well taken care of