had a smooth experience

I brought my Santa Fe in for an oil change, alignment, and balance and rotate. A technician greeted me promptly, and Mike took care of me once I went inside. I asked Mike for a shuttle, and it was provided. The staff was very knowledgeable and helpful. My car was done when I returned.

Great service and friendly staff.

They were very pleasant and it was finished quicker than anticipated

Bruce was very helpful and made me comfortable that I could trust Jim Ellis.

Took way too long. I came in to have my key programmed, I was only Given one when I purchased my car. Took 2.5 Hours to program 1 key

2016 Hyundai Sonata....this was my first service appt. The staff was exceptional in every way.

It would be good to have everything locked in in writing prior to arriving to sign paperwork to avoid any confusion or negative feelings.

My 2012 Hyundai Sonata wouldn't start early in the day. I decided to wait until the afternoon heat warmed my car, and indeed the car struggled but managed to start. I immediately drove to the service dept at Jim Ellis Hyundai. Of course I had no appointment. I was helped immediately, and within 20 minutes they told me it was the battery. I had my spic and span clean car back within an hour with a new battery.

I was very pleased with the customer service that Duncan provided he really went above and beyond to get me help with my car and actually get me some kind of credit which I really appreciate it I wasn't expecting it and for me that was customer service. Thank you