My car's steering wheel was making a loud clicking noise whenever I hit bumps in the road. I brought it to my local mechanic. He said it was the steering joint connector and that is may be a part of one of the six recalls on my vehicle. I then took my vehicle to your dealership to have the repairs/recalls done. Upon arrival, Danon told me that the steering wheel issue wasn't covered under the recall. That is just fine. I can afford a $400 repair. The probably was his customer service. He was unbelievably condescending and patronizing. I work as a consultant and if I ever spoke to one of my clients that way I would be severely reprimanded. I wish Danon would have taken the time to explain what was wrong with the steering wheel and why it wasn't included in the recall rather than shut me down and write-me off because I'm a woman. I will not come to Jim Ellis Hyundai again for this reason. That's the benefit of living in a big city. There is another Hyundai Dealership I can bring my business too!

The service at Jim Ellis Hyundai is wonderful. The service manager personally came out to inquire of my needs. While there has not been a solution to the problem I continue to have with my 2013 Hyundai Sonata Hybrid, I'm confident there will be one. The personal service of ths Service Team is seen and felt in the friendly personalities of Mike, Bruce, and Charlie just to mention a few. Thanks for always reminding me why I made the right choice in the purchase of my vehicle.

Brought car in for oil change and tire rotation. Needed to get to work,so I told them not to bother washing it thinking this would save time. An hour and 45 minutes later, it still wasn't ready. Not acceptable - will not be back. May I suggest you hire more mechanics?

I liked everyone I dealt with from the greeter, to the service advisor to the used car sales manager. everyone is helpful and thoughtful

Everyone was very courteous and helpful.

Very good service

I always feel confident that Jim Ellis Hyundai will help keep my car running safely. The service managers explain what is needed and give me options about how to manage the situation.

Good experience. Had to wait about 5 minutes to check in but was told several times that someone would be with me soon

Staff is always smile and kind. I am satisfied Jim Ellis service.

From the time you pull in, and Charlie greets you, and then Mike takes over everything went above my expectations. I am a long term customer and happy to have made that decision years ago.