I made an online appointment for an oil & filter change; arrived early and you updated system; seems my car was taken back at appointment time; there was a recall on the car and a replacement/new part was installed; total time was 1.5 hours. I'm hopeful that it took that long because of the recall repair. With an appointment, I'd anticipate an oil & filter change would take no more than 30 mins.

Waiting time was short. All work was done well.

I was treated very well and they got me in in a timely fashion and done fairly quickly for amount of work.

Service Staff is knowledgeable and friendly. The printout is informative and gives insight into the condition of the vehicle and what may need repairing or replacing soon. Everything else being equal to another dealers, I would give JE the advantage because of the doughnuts and soft drinks.

Always very friendly and attentive to providing great service. The associate who was assigned to me was busy with another customer, so without hesitating another associated assisted me so I did not need to wait.

My sales rep Chris was very courteous very helpful and very friendly yes I would refer family or friends hell I might even come back and buy another one myself.

Everyone was very nice and the service was fast

Sales person Chris is very good. Fanance manager had no smiles when we declined additional coverages. When your customer paid cash for the new Genesis, and was a previous Lexus customer, he should be able or afford to make a decision on additional warranty. Get better treatment at finance at Lexus dealerships. This is something to improve if you want to compete with the luxury competitors. I was very impressed with the car and your saleman, and I had considered buying one more that week. After the finance experience, I will wait awhile. Yes, I will consider buying a car again from your dealership, probably from the same salesman.

Debra was wonderful! She was very nice & caring. I had some warranty issues but they couldn't duplicate the problems so I'll wait until it does it next time.

They took me in quick Danon was efficient and friendly and they even washed my car and I paid less then I thought got great service!