great customer service!

Everyone was so friendly and wonderful. I called last Thursday and there were no appointments available until late this week. I spoke to the sweetest woman, Deborah, who encouraged me to still come in first thing Monday in case a slot opened up. I came Monday and dropped my car off early in the morning. The dealership was extremely busy, and I thought there was no way I would have my car back that day. Around 2:00, I received a call from Danon telling me that my problem had been diagnosed and my car could be serviced by the end of the work day. I was shocked and so happy! Next, I scheduled my shuttle ride with Mitch and asked if I could please have the last stop of the day. He said the 4:00 PM stop was taken, and I was worried that I'd have to leave work and take a half day. Mitch came and picked me up right at 5:00 PM. It was truly such a gift to have everything work out so perfectly and be treated so kindly and as if my time really mattered. I felt cared about, and the service to my vehicle was done efficiently and correctly. Thank you to everyone at Hyundai who helped make my day!

10 minute wait until I was received by a representative 2.5 hour wait for service to be completed Only the front seat of vehicle was vacuumed---rear seat floors were completely untouched

I have been very pleased with my Jim Ellis Hyuandai experience since I bought my car there 5 years ago. The staff is very helpful and, this past time, I unexpectedly needed a rental car as testing for a recall item from Hyundai took longer than I had anticipated. Jim Ellis covered the cost and the people at Enterprise rental were also punctual and terrific. Deborah, my service rep, was/is great. Thanks, all.

My appointment was for yesterday, 9/20 at 9:15 am. I showed up at the dealership a few minutes early to check in. More than 1.5 hrs goes by and nothing. I had to go in a check to see where the process was. A customer rep said they would check, she left and then I saw her come back and sit down at her desk. She never came back to tell me the status. It took OVER 2 hours to do an oil change. THIS IS AN OIL CHANGE. I drive out of my way to get to you guys from Midtown Atlanta. From now on I'm taking my business to a place that knows how to change oil and value the time of its customers.

Danon was great!!

Purchased a Dodge Durango. Staff was helpful including Deon and Mark however when manager came over to try and negotiate the deal, he wasn't even aware of what car it was.

I've always received great and friendly service at Hyundai dealerships. That's why I'm a repeat customer. Thank you.

Long wait time 2 1/2 hours

The Service writer was very helpful and professional Thank you for the great service