Hyundai Genesis Ultimate. Excellent service. Positive greeting, efficient and timely service!

Thank you for the kind service.

Good experience

The time to get my oil changed and do a couple of recalls taken care of, took extremely a long time. Not 2 hours but over 2 hours! And I had an appointment. I would have to think long and hard before I used this service again. Not because of quality but because of time.

Service went well - friendly and courteous staff. In and out in just over an hour. Never had a bad experience at Jim Ellis Hyundai!

OMG I am so very Happy that I called Jim Ellis Hyundai and bought my Genesis Coupe in for service. The best part was the friendly, courteous service by Danon Henton. Danon listened to my concerns, got my car in and serviced without trying to talk me into other Service that I didn't need!! That was such a PLUS seeing how that just happened to me at another Hyundai Dealership. Thanks Danon and Jim Ellis Hyundai for sure this is where I will bring Viola T in the future for all of her service needs!!

From the moment I first decided to purchase a car from the dealership I have been treated with the most respect. I have not had a bad moment with the sales or the service department. I hope to continue to be a Jim Ellis Hyundai customer for years to come.

Wonderful. Dan was extremely helpful and kind. Great deal. Very Pleased.

The overall experience was good. Making the reservation was a bit of a hassle. I first got in touch with someone online on a Sunday and they took my information and told me someone would get in touch. No one ever called , but I did definitely get many emails I did not want. I gave it a few days and didn't hear form anyone, so I decided to call. i didn't have the local number on me at the time, so I tried to call the 877 number . It took 4 calls before anyone answered the call. They put me through the service department and I left a voice mail. I never got a call back. I made sure to leave my number twice to make sure they call. I waited another couple days and NOTHING. At that point I found the local number and called. It was answered right away. And the help I got was great. But by the time I got a person on the phone , I had been trying for over a week. When I got to the dealership for my appointment (on time), I had to wait 10 mins before anyone helped me. I understand that my service person was busy, but what I do not understand is why no one else bothered to help?? I did not know at the time that my service guy was with another customer. I was just left at his desk to wait. I stood there while the other service people were joking and talking. It would have been nice to be told that he was busy and it would take a few minutes. Instead I was pretty much ignored. I finally asked one of the other people for help and then they took notice. After that it was great. The reason I made the appointment is because my expensive ring fell under the seat and we could not get to it without taking the seat out. The men that took the seat out and searched were awesome. They were nice and courtesy. They were very thorough with the search. A gentleman found the ring on the underside of the seat. Poor guy cut himself getting it out. I was very pleased with the work the 2 men did on the car and that they located the ring. side note: It was the first time I wait at the dealership for a car... the waiting area is nice , clean , and comfortable.

Quick and efficient. Clean and comfortable waiting area with coffee