As in the other of these two surveys i strongly feel as though Jim Ellis Hyundai is possibly the finest Automobile Dealerships there is in the industry! Everyone there greeted and treated me like true friends---and they are!! My new Hyundai Elantra GT is Terrific!!! This was the second purchase i have made from Jim Ellis Hyundai in the past fourteen and one half months. Again everyone there is truly special having the truest understanding of Service!!!! In particular my salesman Darrow Moore displayed such Character as if He cared for my well-being more than i could ever expect!!!!! Not only is Darrow the finest of salesman, but also exemplified that He is the Finest of Gentleman!!!!!! THANK YOU EVERYONE at JIM ELLIS HYUNDAI.......and i must add that i truly enjoyed responding to both Surveys. My Best, Gary S. Ronin

Very timely and comprehensive call to inform me as to what needed to be done to my vehicle. The vehicle was ready as promised.

Great service, taking me in with no appointment. Shoutout to Christopher who was friendly and took care of me as well as Mitch for being a great driver!

Great experience

I feel like the people at the dealership appear to be nice, but if you ask too many questions they become a little condescending and irritable. They rush through information with you and seem annoyed if you question anything they have to say. As a customer I find it very hard to communicate any concerns or questions I have with some of the staff there... I was nothing but nice to everyone, but that didn't seem to make a difference.

Came in for oil change and tire rotation. Excellent service provided by Christopher Conway. Your dealership is always so clean and inviting. Enjoy use of my laptop computer in your "computer room" while waiting for car to be serviced.....and always enjoy your selection of coffee !!! My Vera Cruz runs well because of your service department. Thank you !

Had good experience until I picked up car and at that time learned there was 1500 miles on it already and I had thought I was negotiating for a brand new car. The sales rep should have communicated that to me prior. That being said, on the bright side when I voiced my complaint, Wesley Ellis IMMEDIATELY called me, literally within 10 minutes of me submitting the email complaint. His responsiveness was much appreciated and he took care of my concerns. The car is fantastic. I feel like I am driving a $45,000 car.

Still hear noise I told them about when I brought the vehicle in for oil change

It was very good. the service person called first thing in the morning to let me know what was wrong with the car, how long it would be, and how much. The only negative was actually getting my car. I came in and was shown the cashier. I paid and then went back to the service folks about getting my car. they indicated there was a porter outside to help. Guess what, no porter and I waited at least 5 minutes. Seems like your cashiers could be in touch with porters, so my car would be there once I've paid.

very friendly and comfortable