Average

I purchased my vehicle a couple of years ago and since then my experiences have been touch and go. I am beginning to feel like a 2nd class citizen to Jim Ellis Hyundai. I scheduled a service appointment with Jim Ellis Buick not knowing it wasn't where I always take my car to be serviced, the Hyundai store. This was my mistake and yes they fit me in, and while the gentleman who checked me in was very kind, I always feel some way about the service afterward. No car wash.....again and no tank fill. Am I missing something? I'm beginning to think I shouldn't come anymore because its always something. And I'm afraid to call in for a quote for new tires. I may not be given a fair price. I've always heard that this Jim Ellis is superb with customer service, but not with me and feel like I'm given the side eye when I come in.

Very good

AG, my service rep, was fantastic. He called me several times during the day with updates. He made sure ALL my needs were met. My car was fixed (battery issues) in a couple hours. I paid my bill (which AG discounted for me) over the phone. AG had my keys under the mat, car locked, and I picked up my car after hours. A perfect 100 score for AG and Jim Ellis Hyundai!! Thanks! :)

Always good servive I've bought #7 cares in #5years

Very positive experience.

Not happy with service, had to leave car was told it would take two days to send off gauge cluster to transfer information from one to another along with a recall issue. I asked them to reset a TPM when I picked up car they claimed all work was completed. I was called a day earlier, I asked if all work was completed, they claimed it was upon getting in car I noticed that the TPMS light was still on. I called and left a message with my service rep and never got a call back from him. I later noticed that my odometer was reading zero- no mileage and that no information was up loaded from old cluster to new one. I hate being lied to and up sold. Hyundai Santa Fe Limited 2007

really good.

Good service. Easy to deal with. Thank you.

I was greeted promptly by a service person and my car was serviced within a reasonable amount of time. Also, a sales manager-Hau B, took time out of his busy schedule to resolve my concerns regarding the Tires for Life program. Overall, I was very pleased with the service I received and look forward to my next visit.