I had an appointment at 7:30 AM to simply get an oil change. I wasn't out of the dealership until close to 10 AM.
Verified User
•
Aug 29, 2016
1.0/5
1.0/5
My Equus car service was completed, but detail experience resulted in money being stolen and poor detail job. Round two of detailing was better and stolen money was returned. However, car has been running rough and different, since being returned. There's no way the car should have come back worse than before the service, given its still a new car. Equus representative is always helpful and responsive, but it doesn't change my issue with my car continuing to run rough. Disappointed and would not recommend this to anyone.
Verified User
•
Aug 29, 2016
5.0/5
5.0/5
I appreciate that the service rep came to get me when my car was ready. That is a big improvement over the last time I came in, when there was too much noise in the waiting room so I couldn't hear my name being called over the loudspeaker, so I ended up waiting there for an hour longer than I needed to. Thanks for making this valuable change!
Verified User
•
Aug 29, 2016
5.0/5
5.0/5
Every aspect of my dealings with Jim Ellis Hyundai has been a pleasure. The purchase of my 2014 Sonata was handled seamlessly - very fair price, efficiently handled - including after-market addition of leather, and no pressure. Every person I have ever dealt with has been cheerful and courteous. All service has been efficiently handled and very reasonably priced. And each time the car is cleaned and vacuumed before it is returned. During my most recent service visit, I mentioned a sporadic air conditioner problem, which I had not discussed when scheduling the appointment. They could not look into the a/c problem that day because those mechanics already had a full schedule. They provided me with a car to drive, performed the maintenance I had scheduled, diagnosed and fixed the a/c - replacing the compressor under warranty, and got my car back to me - total cost to me - less that $30. And I'm even happier with my Sonata than I am with the dealership.
Verified User
•
Aug 29, 2016
5.0/5
5.0/5
Nice
Verified User
•
Aug 29, 2016
5.0/5
5.0/5
great experience. great customer service..
Verified User
•
Aug 29, 2016
5.0/5
5.0/5
Was earlier than expected and covered under warrantly. can't beat that
Verified User
•
Aug 29, 2016
5.0/5
5.0/5
My car was ready in less time than I expected!!!
Verified User
•
Aug 29, 2016
5.0/5
5.0/5
I always feel at home and welcome at this dealership. Mike Ennis is very friendly and thoughtful as part of every experience. I've purchased three vehicles there since 2012 and plan to continue considering Hyundai and Genesis first as part of new vehicle purchases.
I had an appointment at 7:30 AM to simply get an oil change. I wasn't out of the dealership until close to 10 AM.
Verified User
•
Aug 29, 2016
1.0/5
1.0/5
My Equus car service was completed, but detail experience resulted in money being stolen and poor detail job. Round two of detailing was better and stolen money was returned. However, car has been running rough and different, since being returned. There's no way the car should have come back worse than before the service, given its still a new car. Equus representative is always helpful and responsive, but it doesn't change my issue with my car continuing to run rough. Disappointed and would not recommend this to anyone.
Verified User
•
Aug 29, 2016
5.0/5
5.0/5
I appreciate that the service rep came to get me when my car was ready. That is a big improvement over the last time I came in, when there was too much noise in the waiting room so I couldn't hear my name being called over the loudspeaker, so I ended up waiting there for an hour longer than I needed to. Thanks for making this valuable change!
Verified User
•
Aug 29, 2016
5.0/5
5.0/5
Every aspect of my dealings with Jim Ellis Hyundai has been a pleasure. The purchase of my 2014 Sonata was handled seamlessly - very fair price, efficiently handled - including after-market addition of leather, and no pressure. Every person I have ever dealt with has been cheerful and courteous. All service has been efficiently handled and very reasonably priced. And each time the car is cleaned and vacuumed before it is returned. During my most recent service visit, I mentioned a sporadic air conditioner problem, which I had not discussed when scheduling the appointment. They could not look into the a/c problem that day because those mechanics already had a full schedule. They provided me with a car to drive, performed the maintenance I had scheduled, diagnosed and fixed the a/c - replacing the compressor under warranty, and got my car back to me - total cost to me - less that $30. And I'm even happier with my Sonata than I am with the dealership.
Verified User
•
Aug 29, 2016
5.0/5
5.0/5
Nice
Verified User
•
Aug 29, 2016
5.0/5
5.0/5
great experience. great customer service..
Verified User
•
Aug 29, 2016
5.0/5
5.0/5
Was earlier than expected and covered under warrantly. can't beat that
Verified User
•
Aug 29, 2016
5.0/5
5.0/5
My car was ready in less time than I expected!!!
Verified User
•
Aug 29, 2016
5.0/5
5.0/5
I always feel at home and welcome at this dealership. Mike Ennis is very friendly and thoughtful as part of every experience. I've purchased three vehicles there since 2012 and plan to continue considering Hyundai and Genesis first as part of new vehicle purchases.