Bruce was my service rep and he did an excellent job. He was efficient, considerate, and very professional. I would definitely make sure he is my rep again!

I had my 2007 Santa Fe serviced here and the associate that helped me (A.G.) was very friendly and made the process easy. He notified me right away when there were updates which put me at ease. I would definitely bring my car here again if there are any future issues.

Comment

First let me just say I live in Chattanooga but will always buy from Jim Ellis. If they don't carry the brand of the next car I want to buy I will reconsider the brand!

I didn't freeze in the waiting room this time. I really appreciate that. Also, my car was ready before expected. The only thing Danon could have done better was when he came to get me in the waiting room, he told me my car was ready and then disappeared. I wish he had gone over the work completed and I wish he had told me where to go for check out.

Great service

Mike Ennis was very helpful.

When I dropped my car off on Monday morning, Debra Cheffy was honest that I would not get my car back the same day. She showed all her service orders and it was quite a stack. At some point, she hinted the car may possibly not get serviced even the following day. She asked if I wanted a rental car. I declined, but I would have accepted one had I known at the time it was complimentary. It took 72 hrs to get the car serviced. Mitch, the shuttle driver was very nice. He very interestingly discussed the Jim Ellis company, its owner, its mission, and his job. I was very impressed. Particularly, I enjoyed learning about its owner and its current leadership direction. Overall, my experience with company staff and service has been excellent. There was a blooper as I waited to be picked up by the shuttle driver. But, an email to the service manager rectified that situation right away. I have to contend with using my street mechanic of 7+ years. This is difficult when Jim Ellis has enlightened and inspired my experience of car ownership. Excellence abounds at Jim Ellis!!

Service and staff was very helpful. Wait time was a bit long, but very nice waiting area - appreciate the coffee, donuts, and large sitting area close to bathrooms!!

Service area is too tight. People are crammed into a small area to talk to an advisor.