Professional and trustworthy

As always, good customer service.

After my car came out of the garage waited another hour and half to get to the register. Then driving 285 to airport noticed car pulling, to find no air (nitrogen) in tire. Not flat as air has held since.

I appreciate that I went for a particular service and did not feel pressured to have additional services performed.

The seat was moved into a position that made me unable to drive the car. It was a nightmare getting someone to help me fix it and it was never right. I managed to get home driving very slowly and terrified all the way. Finally I called the Service Manager who came to my house and finally figured out how to get it adjusted properly - 5 different settings had been changed. The Manager was wonderful but the employee who originally moved the seat should have noted where it was and made sure it was readjusted correctly. The employees should have taken more ownership of the problem and not let me leave unhappy.

Christopher advised a solution for my vehicle issue and was very friendly. Great work.

In on time & out on time!

2015 Sonata oil change

The wifi could have worked better and it always takes too long to get an oil change here. It seems as if the service center is over booked.

I have a Sonata that I was bringing in for a simple oil change. When I called to schedule the service, they told me it would take about 1 1/2 hours to complete (which I thought was a bit long for just an oil change). I went ahead and scheduled it and allowed enough time to pick up my daughter from school. When I arrived, they told me that there was also a recall on my car and needed to fix the parking brake. Because of that, it took 2 1/2 hours, so I had to arrange for my daughter to get a ride home. They should have told me when I originally scheduled my appt. Also, the staff seemed put off by the fact that I had a coupon for a free service since I had just bought my car there 6 months ago. It was extra work for them to apply it and they were a little rude about it.