The experience was excellent

I was in your service department for a recall. All went well except I was told it would take about 1 1/2 hours for the work to be done so I waited. It was actually 2 1/2 hours instead and I had to inquire when the time I was waiting became longer. I would have scheduled this for another day if I had known that. Otherwise, all was good.

They was wonderful

Great waiting area...great staff, very relaxing.

Everyone is always very friendly and helpful.

Finally!! A service advisor who actually gives advice about MY car and responds to my concerns. A.G. Is most sincere advisor I have had since I bought my first car from Jim Ellis 5 years ago. He is the best!!!

I have one complain. Everytime I bring my car in for service I ask your service person to tell the guys taking my car to the shop to NOT adjust my seat position or stearing wheel and no change my radio station. Everytime I get my car back someone has totally readjust my drivers seat or more. I find this to be an pain because how really far do they have to drive my car from my drop off to the your shop?

Dan Ofosu was the salesman who helped me buy my new Sonata. He was AWESOME!! It was a thoroughly enjoyable car buying experience and it was due entirely to his professionalism, knowledge, and friendliness. I love love LOVE my Sonata!!!

Went for an oil chg but they found a nail in one of my tires. I decided to replace it but the tire was very expensive. Never paid so much for a tire. Will not purchase tires from Jim Ellis again. The vehicle in question was a Genesis. The service was good and the staff is always friendly.

The staff was friendly.