Service advisor was excellent!

Excellent service

I had noticed that my left headlight wasn't working when I pulled into my garage last week. After looking at my owner's manual, I decided that this isn't something I wanted to try to diagnose and repair myself. I schedule my usual oil change and had Jim Ellis check all my lights also. They took care of everything while I read a book and watched TV. So much more convenient for me. I always trust Jim Ellis to take care of me and my Hyundia Sonata.

Hyundai Sonata 2016 Sports Edition, 5000 miles service,

Started as if I was not going to be taken care of as promised, made me wonder why make a appointment if it was not going to be honored

No problems dropped off my car with Bruce got a ride with Mitch. Bruce is always very helpful and I have mentioned that several times. I would like to give a shoot out for Mitch. He is the front of your company. He can turn the customers bad day into a good day. He's relaxed, cheerful, courteous and very safe driver. He is Jim Ellis biggest fan. i witness this first hand he made me remember what a great company and fathful to your customers Jim Ellis really is.... And Bruce ended my experience with a cheerful smile and helpful service. Two great additions to your company!!!!

Friendly

Car wash needs improvement.

I recently took my car to your service center and had a really frustrating situation. I was told the car was ready for pickup and when I was checking out, a man that worked there came up to me and told me that I now needed a new car battery because the car wasn't starting (they had to jumpstart the vehicle so that I could take it home). He said that a "cell must have gone out" while it was on your property getting repaired for something completely unrelated and that it would cost me $140 to replace the battery. The odd part to me - and still is - is that I had just been told how during the inspection of the vehicle, the battery performed well and looked good. I did not get the battery replaced by your service center and it seems to be working fine. In addition, on my way home, my tire pressure light came on (which, again is odd because I was told that the tires looked good and that your team had put air in all of them). I was not impressed at all by the service and feel as though things were checked off that weren't actually done to the vehicle. I also was not impressed by' the response to my concerns from the service center manager. I'm a small business owner and I understand that situations happen that aren't ideal but I feel like whoever serviced the vehicle did not actually perform the services that they said were performed. I would not recommend this service center to a friend or family member and I will not be back.

we did get a call back to check back on us, but we aren't very happy that the car had to be towed 3 days after picking up the Tuscon from a transmission replacement --- the hose came off and all the transmission fluid leaked out. the only good news is that we were able to get the car to a Hyundai dealership (Auburn) and Jim Ellis covered the cost of the 2nd repair because it was under warranty