I have a 2013 Sonata Hybrid that we bought from this dealership. The service staff has always been helpful but this time Danon went out of his way to help us. He worked us in on a day when he didn't have any openings and he fixed our intermittent starting problem so we could go out of town that day.

Great work, thank you!

This was the first time I have ever been disappointed in the service on my Azera. We have had the car exclusively serviced at this dealership since purchase about nine years ago. I dropped the car off on Thursday morning at 7:45 with the hopes of being able to pick up the car at the end of the work day. Instead, after having made two calls in the afternoon Thursday leaving a voice mail message with my service adviser, Mike Ennis, requesting status on the prospective repair. Up until now, I have always been happy with Mike's responsive service. I finally got a voice mail reply about 4:15 Thursday that the car was just being taken in to the shop for diagnosis of the problem. The long and the short was that the car was not ready for pickup on Friday or Saturday, and finally was advised very late Monday afternoon that the car was ready. I am grateful that Jim Ellis Hyundai agreed to provide me with a rental car in a willing and cheerful manner, and further stated I could just pick the car up on Tuesday and not to worry about the extra day of car rental that was on their dime. So what's my gripe and what might I recommend? Any voice message left by a customer should be returned within 2-3 hours. I don't think that is unreasonable. If a call comes through the service desk receptionist and is subsequently forwarded to another specific party, can this be monitored by the receptionist who can inquire if the call has been returned to the customer? Or, can the person who returns the call to the customer be required to notify the person with this monitoring responsibility as part of the protocol? Finally, kudos to Mitch who has been dropping me off and picking me up at the Chamblee MARTA station for many years now. He represents Jim Ellis Hyundai in a very positive manner. Sheldon Fages

I want to say what super employees you have in the service department in A.G. and Jim Lyons. They gave me 100% effort. I will tell everyone how helpful they are. Tai Cao was a wonderful, helpful salesman.

Went out on Monday for a 1:00 PM appointment for service that I was told would take 1-hr. 20-mins. After 1 1/2-hrs. went and checked on progress only to find that car had not been touched and was told by Service Writer that they didn't know when it would be started. Left and re-scheduled for next day. Was told by original Service Writer that it involved oil change and tire rotation. Took it back next day and it was done in timely manner, but suspect they only did oil change. No mention of tire rotation on work otder. Not a good way ro start a new relationship with new client.

My battery died on Monday at 4pm and I had to call roadside for a jump. The roadside guy said it was most likely my battery so call my dealer. Debra answered at Jim Ellis. I explained my issue. She told me she didn't have any openings for Tuesday but to come see her anyway and she would see what could be done. I dropped my car off to her at 8an and had it back in my possession at 12pm. I worked as a dealership Customer Relationship Manager for 4yrs which means I worked closely with sales & service to ensure they were always going the extra mile like Debra did.

Great service!

Everyone and everything fantastic

Fine

In response to my first survey on the following day the items in question were taken care of in a satisfactory manner and I'm happy with the results. Service and staff was very receptive to my complaint and the matter was resolved as I said above to my liking. Thank you Danon.