Service Manager (Joe) addressed our concerns raised with the last service. The treatment we received was handled in a very professional and courteous manner. The service provided resolved our concerns 100%. Thank you. You have a loyal customer on your side.

They got me in and out without an appointment

Staff is extremely courteous and helpful. I had the pleasure of observing a technician assist a senior customer with patience and care. It was very refreshing to see. Charlie is a stellar employee and a great asset to the company.

Great service. Kept me informed of progress of the repair.

Great service

I worked with Peter, very helpful and friendly

Other than not being able to pick up the rental loaner that was set up for me due to circumstances everything went great. Entereprise did not open till 9. Did not know that until I dropped off car. I had appointment at 9 for my very ill mother and had to get home to pick up a car to drive for the day until my car ready for pick up. Then there was the issue of getting back to Jim Ellis to pick up the car. Had to call Uber, so out more money to pick up the serviced Vehicle. You really need a courtesy shuttle on weekends for people who can't wait, but need a short ride home and a short ride back to pick up vehicle being serviced.. I'm single and sometimes can't wait for 3 to 4 hours at your shop. I live maybe 6 minutes away and needed help dropping off car and picking it up last week, but your courtesy ride does not operate on weekends, so with no rental to use and no loaner available...I had to hussell to find a ride home to get an ailing aging mother to doctor. This is not your fault, just a suggestion.. I needed some help last weekend and with your best intentions, I was still stuck with not having a vehicle because I can't drive 2 cars and could not get home after dropping one off for servicing. I was just lucky enough to be able to get someone out of bed, to get me home in order to pick my mother up and get her to doctor. Other than that as usual the service was great Debra Cheffey was wonderful to work with and tried so hard to get me some transportation to get home, but could only do so much, but I do appreciate her efforts.

The price seemed astronomical. One of the main items was an inspection of the vehicle on which everything was rated as "Good". However, it was already pointed out that my tires were in need of replacement soon. On the inspection sheet it listed everything as Good, including the tires. It just showed that no real inspection was even done. This whole thing cost $800 and the only real job listed on the invoice is an 30k mile maintenance which consists of an inspection of various parts, which based on the inspection page wasn't really done, an oil change, replacing the air filter, replacing coolant, and a tire rotation which I had them leave off to save money since I'm replacing the tires in the next couple months. That portion of the bill came out to $517.76? Then the front brakes ended up costing $289?!?! Look at any estimate out there for brakes and this far exceeds it. This was probably the last time I come here unless I get an estimate ahead of time and approve it first.

Lou was an incredibly helpful and responsive even when he was out of the office! So happy with my new GT and even happier with my service. Great job Lou!

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