After making an appointment in advance, I was required to wait close to 2 hours for oil change and tire rotation. Due to computer problems, check out paperwork took way to long to process. Overall very frustrating visit
Verified User
•
Jul 1, 2016
4.0/5
4.0/5
They did a great job.
Verified User
•
Jul 1, 2016
3.0/5
3.0/5
I brought my vehicle (Sante FE Sport) in yesterday at the appointment time for several issues. In record time my oil had been changed, an interior light in the console replaced, a blue tooth issue with an Iphone addressed ( have to order a new radio) and my tire "looked at" / repaired. I was thrilled with the visit until this morning at 515AM dressed for work when I had to put air in the very same tire that I asked to be looked at yesterday as the low pressure alert was on. I was/am furious. I live below Griffin Ga. and just dropping by your dealership is not an option- I have to make plans- miss work. Whomever looked at my tire would have found it inflated correctly but it is leaking air which indicates a tire issue. I have had the vehicle less than 8 weeks and have already been back twice for repairs. I can't just drop by and don't have another 90 minutes to wait when they had the vehicle yesterday and knew to look at the tire. I will go to a tire store locally and get it fixed. Perfect visit that turned to bad because someone didn't do their job.
Verified User
•
Jul 1, 2016
5.0/5
5.0/5
Christopher was very nice and professional, as was everyone else. As I waited for my car to be services, I sat near the front desk. The girl answering phones and addressing walk-ins was very nice and did a really good job.
Verified User
•
Jun 30, 2016
4.0/5
4.0/5
AG was great. Lou was great. Next time I prefer a loaner car vs a rental as customers have to have a hold of 150 on their bank accounts to rent from enterprise. I wasn't prepared to have that amount removed from my bank account
Verified User
•
Jun 30, 2016
5.0/5
5.0/5
Was quick and efficient
Verified User
•
Jun 30, 2016
5.0/5
5.0/5
Wonderful Service
Verified User
•
Jun 30, 2016
5.0/5
5.0/5
Service excellent sales staff helpful and Courteous for purchase of hyundai 2017 Limited vehicle
Verified User
•
Jun 30, 2016
5.0/5
5.0/5
My push "start" button wouldn't work... not turn off and then would not turn off on Wednesday afternoon..called Hyundai service department and they 'fit me in to their busy schedule to come in next day. Next day I arrived at 10:30 my appointment wasn't until 10:45 and I normally have Bruce Vernon as my service consultant but I was scheduled with him...However! He remembered me from all the others times I have solely used him and he MADE time for me and help me with getting that "start' button checked out and ordering my part ASAP! Thank you Bruce & Hyundai!!!! I'm getting more and more impressed with Jim Ellis's service dept!!!
Verified User
•
Jun 30, 2016
5.0/5
5.0/5
the car is great and so is the salesman Marcus. I am a car guy and usually drive bmw or mb. I use to own a big car museum. Now I specialize in 86-89 Mercedes 560 sl Wow and I am driving a Hyundai because of the value. Thank you Jim 770 883 4605
After making an appointment in advance, I was required to wait close to 2 hours for oil change and tire rotation. Due to computer problems, check out paperwork took way to long to process. Overall very frustrating visit
Verified User
•
Jul 1, 2016
4.0/5
4.0/5
They did a great job.
Verified User
•
Jul 1, 2016
3.0/5
3.0/5
I brought my vehicle (Sante FE Sport) in yesterday at the appointment time for several issues. In record time my oil had been changed, an interior light in the console replaced, a blue tooth issue with an Iphone addressed ( have to order a new radio) and my tire "looked at" / repaired. I was thrilled with the visit until this morning at 515AM dressed for work when I had to put air in the very same tire that I asked to be looked at yesterday as the low pressure alert was on. I was/am furious. I live below Griffin Ga. and just dropping by your dealership is not an option- I have to make plans- miss work. Whomever looked at my tire would have found it inflated correctly but it is leaking air which indicates a tire issue. I have had the vehicle less than 8 weeks and have already been back twice for repairs. I can't just drop by and don't have another 90 minutes to wait when they had the vehicle yesterday and knew to look at the tire. I will go to a tire store locally and get it fixed. Perfect visit that turned to bad because someone didn't do their job.
Verified User
•
Jul 1, 2016
5.0/5
5.0/5
Christopher was very nice and professional, as was everyone else. As I waited for my car to be services, I sat near the front desk. The girl answering phones and addressing walk-ins was very nice and did a really good job.
Verified User
•
Jun 30, 2016
4.0/5
4.0/5
AG was great. Lou was great. Next time I prefer a loaner car vs a rental as customers have to have a hold of 150 on their bank accounts to rent from enterprise. I wasn't prepared to have that amount removed from my bank account
Verified User
•
Jun 30, 2016
5.0/5
5.0/5
Was quick and efficient
Verified User
•
Jun 30, 2016
5.0/5
5.0/5
Wonderful Service
Verified User
•
Jun 30, 2016
5.0/5
5.0/5
Service excellent sales staff helpful and Courteous for purchase of hyundai 2017 Limited vehicle
Verified User
•
Jun 30, 2016
5.0/5
5.0/5
My push "start" button wouldn't work... not turn off and then would not turn off on Wednesday afternoon..called Hyundai service department and they 'fit me in to their busy schedule to come in next day. Next day I arrived at 10:30 my appointment wasn't until 10:45 and I normally have Bruce Vernon as my service consultant but I was scheduled with him...However! He remembered me from all the others times I have solely used him and he MADE time for me and help me with getting that "start' button checked out and ordering my part ASAP! Thank you Bruce & Hyundai!!!! I'm getting more and more impressed with Jim Ellis's service dept!!!
Verified User
•
Jun 30, 2016
5.0/5
5.0/5
the car is great and so is the salesman Marcus. I am a car guy and usually drive bmw or mb. I use to own a big car museum. Now I specialize in 86-89 Mercedes 560 sl Wow and I am driving a Hyundai because of the value. Thank you Jim 770 883 4605