always provide great service!

Being received upon arrival with a warm and friendly smile and having a work mat placed over my car mats to keep them from getting dirty or soiled. Although I scheduled to have an oil change, AG was adamant about other issues that would help to keep my car running properly. He was diligent about making sure my vehicle was going to get the best service it needed and was very patient while I searched for coupons to help to pay for the services it needed. I am always pleased how clean my vehicle is inside and out after having service.

prompt and courteous no pressure purchased a 2012 Chevrolet Avalance

The service experience was okay, not bad, not great. There were some things done to the car that I thought were unnecessary and added to the cost of the servicing. I should have said no to them. One suggestion: when a service person is on vacation, there should be a message on his phone so that the person calling knows he/she is out of the office. We didn't get a call back for some time, and it turned out our service person was on vacation.

Excellent service - prompt, efficient and friendly

For a simple oil change and a tire rotation I waited 2 hours! The staff is nicIe but the wait is too long even with donuts. 30 min the car was ready, but the service person was too busy with others to get it processed. With as many service managers as you have things should move faster. I have a Tuson 2014 that I love and I usually like the service.

Brought car in on 6-08-2016 for oil change and to have my lane departure camera recalibrate due to windshield replacement in Florida while on vacation. Was advised by Bruce Vernon, recalibration could not be done as Safelite put the camera in wrong place and that I had to replace the winshield there to fix it. Also, the warning light was reactivated and remains on driving me nuts and I was told it could not be shut off. I spoke with Safelite and asked the manager to talk with Bruce as he did not agree with Bruce's report. The manager said that they could not agree on the underlying issue. Calls to Bruce remain unreturned as of to day to discuss it further. I am very unhappy with Jim Ellis Hyundai at this point. William Huston

I live in Pennsylvania, I contacted Jim Ellis Hyundai through Cars.com. I was contacted within 10 minutes of my inquiry ( late Saturday afternoon ). I received a follow-up call Monday morning from Lou Hammersmith. All of our discussions were over the telephone and Lou said all you have to do is send me a copy of your flight itinerary and I will set the car aside for you. I flew in Saturday morning and Lou pick me up at MARTA, we did the test drive, return to the dealership completed the paperwork and I now own a Hyundai Genesis. Lou is very professional and represents Jim Ellis extremely well. Your pricing policies make things very easy on the buyer . The total experience was painless .

Overall your service is good, but sometimes the wait is long and you can tell that your employees are stretched. You've got a lot of customers, because the product is good, but you need more support, i.e. technicians taking the calls and helping the customers at the dealership/office. I also don't see a lot of new faces, so I'm assuming your turnover is pretty high. Invest and hire the right people.

It was quick