Dana was awesome, the service and staff are as always the best.

I always have a good experience during my service visits

We are "repeat customers" at Jim Ellis. This time I must admit I left peeved as I realized my car was actually finished yet no one came to tell me-I had to go over after looking at it for 20 min. and say something at the desk. I was having the oil changed on my Hyundai Elantra. Nancy Anderson

After my oil change I did not receive my paperwork, I was told I would have it e-mailed. Hasn't showed up yet.

Dan was very helpful in our lease of 3rd hyundai vehicle. an elantra this time

As always the staff was very friendly and courteous. Debra awnsered a lot of questions that I had and very helpful in every way possible. I am so glad that I bought my car at Jim Ellis Hyundai and will continue to go back for any service needs that I have. Thanks again for a very pleasant experience.

Second experience within past couple months that has been disappointing. Dealership was not at all willing to provide a loaner car when I made initial service appointment call for 30,000 mile check-up, even though Charlie quoted me a 3 hour (approximate ) wait time, she made it VERY clear that was not something that was typically provided - to anyone. She put another service person on the phone when I insisted that I needed a loaner car, she clearly did not want to deal with my call. He was agreeable to provide Enterprise car. When I arrived for my 7:30AM svc. appt., I waited 50 minutes for Enterprise to arrive ( which they never did ) so finally asked Service if they could take me across the street, I needed to get to work. No one volunteered this - I had to ask, as did another customer who rode with us. When I returned my car to Enterprise at 4PM yesterday afternoon, there was a line of 9 people ahead of me, 2 staff, no driver to take any of us back to dealerships. I walked out, returned the car to Hyundai, and was told " it's always like that over there"....so my question is, why do you put your customers through this if you know what it's like????? I paid cash for my vehicle, I've had two very poor experiences at this dealership now in terms of Customer Svc., disinterest and wait - times ( my previous visit was for an oil change at 7:30 AM which took over two hours....no one could ever tell me why it took so long). I will not purchase another vehicle from this dealership, nor will I recommend it to anyone I know.

Loaner car experience is major hassle and inconvenience. Dealing with Enterprise is always time consuming and difficult. Peter Damianas was most helpful and a real professional

service was great.

Staff extremely courteous.