I purchased a 2012 Genesis sedan. This is my 7th vehicle from Jim Ellis and by far the worst experience I have had with a Hyundai. This vehicle has been back numerous times for the same problem. I realized that the last repair was not performed correctly and the technician should have realized this. On top of this problem, I noticed the leather seat has been scratched in multiple places and a small tear is in the seat. The power control buttons are hard to move or do not work at all. The radio that was replaced and then repaired is not the correct unit for my vehicle. It is very disconcerting to me that the dealer does not know which model radio should be used in various models. One of the key functions of this radio no longer functions. Also, there are functions shown on the screen that are not related to this mode. On the flip side, there are functions I used to have that no longer appear on the screen.

Service work was done and customer service was great; thanks.

All repairs were done as promised and my car was ready when they told me it would be. I needed to leave my car and a rental car was provided.

After my car was ready and then they forgot to tell me about another part that needed to be fixed. I had to wait again.

Service Advisor - Bruce Vernon, personable & thorough. Mitch -Shuttle driver - invaluable.

It was an exceptionally long wait to get my service completed. The person at service was friendly and knowledgeable, though.

The service experience was interesting when I brought my car in with check engine light on, white smoke coming from exhaust, and car sputtering, initially I was told that if the check-engine light was on constantly that I could drive the car home and bring it back later. because I didn't have an appointment and there was no loaner Equus available. however, when Mike the service supervisor heard that. He immediately, asked for my keys and listened to tested the way my car was running. He then corrected service advisor indicating that; it would cause further damage to my car, and that it was only running on 7-cyclinders (I'm glad he was there to rectify that - he did an awesome job). So I was checked-in and given a rental vehicle (Genesis). The thought that I could have done more damage to my car following the initial assessment and instructions concerned me, also that fact there was this level of problem with a car that only had 10k miles also concerned me. I had to call back to the dealership and complain to the Salesman; I actually was considering trading the vehicle at that point, but thanks to Sam Patel, he got with Mike the Service supervisor I was provided with a loaner Equus, reassured that the problem would be corrected. My concern again, was that was this level of a problem with a car that only had 10k miles, honestly wondered if I was sold a car with an issue from the outset although problem didn't manifest until the 10K mile mark. I use high octane gas in the car always and had been extremely pleased up until that point. The repair appears to be satisfactory, I'm still holding my breathe wondering about the car.

DEBRA CHEFFY Explained to me clearly what they are doing and what need to be change in my service and also Applied 10% discount on my total bill

My service was faster than I expected and I found Sharif very willing to help and offer his advice.

I think Bruce and everyone at this Hyudai are excellent. I always get taken care of and the people who work at this location are always nice.