good

Thx

Always a pleasant experience. Everyone is nice and the waiting room for service is very comfortable.

made me feel like family

The service was great.

I brought my 2010 Tucson in for regular maintenance. Everything was done properly and professionally and everyone was friendly. My only issue is that I made an appointment for service but when I arrived at the appointed time, there was already a two hour back-up. It seems as if having an appointment did not really matter as it looked as if customers were being taken as they came with or without an appointment. I ended up being there for about 5 hours.

Deborah in service very helpful.

I've been to Jim Ellis several times before to have my 2010 Hyundai Santa Fe serviced. And I've never really had any complaints. This time though was by far the most friendly, courteous, and helpful visit I have experienced. Everything that was to be done to my car was explained ahead of time. I was quoted the price prior to any servicing being done, and was asked permission if the added work could be done (rather than it being done and told after the fact - which has happened at other places).

Professional service. Very friendly. Very efficient, very helpful. Would never go anywhere else

Excellent customer service! They let me know up front the service would take a few hours so they put me in a rental car and I was out in no time.