I brought my car in for the 45k mile service. As always my service advisor Bruce was fantastic. He got me in and out very quickly and I am happy with the service I received.

Greeted with a smile and Debra Chaffey is always so nice.

Great people

Friendly On Time No negative issues

so far, I have very mixed emotions. my sales rep, Darrow Moore has been fantastic! Patient, transparent, responsive, very professional. I have not yet been able to say the same about management. I have had multiple calls to the sales manager that have gone unreturned. Some required repairs, that employ two separate outside vendors, have not been completed because of scheduling problems. Part of the problem is that no loaner vehicle was made available to me even though my new car would need several hours at the dealership. The jury is still out...

Service

Purchased Quick Clean detailing package. The guys did a great job as usual!

Took 2 visits to get issue resolved. First time a part was not in and I did not learn until day was over. Second visit resolved problem, but picking up car had an oily rag in the passenger seat and the car smells like oil. Also, I was the one reaching out for updates as opposed to getting updates on progress for both visits. Was not a typical Hyundai experience.

While the time and communication were great, the attention to detail was disturbingly lacking. The bill was incorrect, not once but TWICE. Had I not had the quote in hand when I picked up the car the issue would have been much worse as the billing department had no idea why I "thought" the bill was wrong. I am STILL unsure as to why there are (presumably) multiple prices for the same work but it is unsettling to know that this is the case. The back mats weren't washed / cleaned but rather tossed in the trunk as if they weren't part of the cleaning process though a full detail was paid for. When I asked about this I was told they were "extra mats" which I didn't know was a thing considering they came with the car and say Hyuandi right on them. I now have to wonder what other components of the car are considered "extra" and therefore not serviceable by the dealership. If you have a list of these items I would greatly appreciate it as I would like to reset my expectations going forward. I had to argue for a loaner car though every advertisement you have and conversation with the dealership promotes this as a a dealership offering that seperates itself from others. This after I was told the procedures being done would be (and of course were) an all day affair. Highly questionable business practices here. Though, one WAS provided (through enterprise) which included an hour wait for them to come though they are across the street, it shouldn't have been this much work and aggravation to accomplish

Good experience except for paying the bill - much confusion