My Passat needed servicing and needed to be towed to the dealership. After a week of back and forth with Heritage Volkswagen I gave up and contacted Jim Ellis. Tate called me back within minutes and gave me the information I needed​ to get it towed in. Tate was great he kept me updated​ on what was going on with my car and made the unfortunate cost of repair more palatable with his friendliness, customer service, and willingness to go the extra mile. He gave a level of customer service I've never seen at another dealership and won me over as a customer.

Demarkus was very patient and ensured that not only our tire replacement was completed, but he he was able to let me know I had wheel covers not locks on my tires.

Best experience ever

I had a very positive experience when getting my VW CC serviced.

The oil was changed and it looks like the rest of the 10K mile service was performed. I was told that a complimentary car wash and vacuum was included but the car was not cleaned. Nobody offered any explanation of the services or acknowledged that they'd even checked for a rattle in the head liner that I mentioned (it's still there). The service area looks very clean and professional but I'd hoped to get better feedback from the staff about the service.

Everyone that I have worked with from Sales to Financing to the Service guys..have been a pleasure to work with. When I brought my alltrack in for my 45 day inspection, I had lost my wedding band in the car. We could not find it anywhere. I told the service center and they found my ring for me under the railing of the driver seat. I appreciated their help as, obviously, my wedding band is irreplaceable. I have and will continue to recommend Jim Ellis Volkswagen to any friend and family member who have asked!

Taking in my VW is a good experience. Love the service and folks at the dealership.

Na

Thanks

Very positive, friendly, refreshing atmosphere.