We had an excellent experience with your dealership however we paid cash for this car and had to wait too long to finish the purchase. Something about cross training. Did not like the high pressure to purchase an extended warranty. This transaction should have take. Only a few minutes after the deal was agreed upon. We waited another hour just to write the check. Very frustrating.

2014 CC replace ignition casing. 1)My car was not ready when I came to pick it up, so I had to wait an extra day because they didn't have a part. I did receive a loaner, which I appreciated. 2)I requested an oil change but it wasn't done, because it never was notated on the paperwork. I will have to bring it back for the oil change.

The salesman was very courteous, knowledgeable and professional. He helped us understand the various models of Passats until we made a decision. The only negative experience was the financial officer's pressure to buy a pre-paid service package after I had already declined it.

Friendly service department and handled efficiently and in expected time frame, will come again.

Having loaners was a good first step.

It was good. Waited a little too long. 1:30 hrs for a standard oil change.

Friendly and welcoming

We always receive great service at Jim Ellis and appreciate the way in which we are always treated. It is a great experience. Our Passat was originally purchased at Jim Ellis and your staff has always been there for us. Thank you, Don & JoAnn Kaser

My first encounter was with Larry Fitzpatrick. Awesome individual! He was very professional yet added a unique personal touch to my experience. He took the time to explain the process and guided me me through what could have been a very complicated matter. Thank You Larry! I then was guided to the finance Manager Kevin Chung he made the process seamless... hassle free. Thank you Kevin. I purchased a 2013 Volkswagen Greta.. I am so falling in Love again, this is truly a Beautiful Machine!

The service department was great! John got my car fixed in just a day. Everyone was super friendly and accommodating.