Wonderful and easy experience!

I recently purchased a 2016 Jetta tsi at Jim Ellis . From start to finish, the service was the best I have ever received . Mr. Larry Fitzpatrick and Tina ( the fianance manager ) were so helpful, honest , hard working , and amazing !! A++++ service and experience

I drove in without an appointment due to a dead battery ( which had been jump started). This was the first time I had brought my car to this dealership. The service department was courteous and most accommodating. They had my car in and out in very quickly.

Everyone and everything was perfect

My car battery died and I had to have it towed to Jim Ellis of Kennesaw. The service rep said the car will be ready within 24 hours. I came back 24 hours and they said they had to jump the battery. When I turned the car off the car wouldn't start. It turned out due to the incompetence of their service tech. The connections on the battery were not hooked up properly. If I would have driven home or anywhere else. I would have been stranded again. Keep in mind the entire service was 776 and when I picked my car up it still wasn't functioning. I DO NOT recommend this service center at all. I WILL NOT be returning here ever again.

my only sour point was the cost...$210 to purchase and install a battery that takes less than 10 mins to install is very pricey!!!! Had I known I would have bought the battery and install it myself and save the excessive labor cost

The estimate of time and price were accurate and my car looked great after!

Just needed a new brake light. They washed and vacummed my car too! Always get great service!

Outstanding sales representative. Clean dealership.

Very professional. Great timing