2013 VW CC the service is always great and done on a timely manner. Rafael was my service technician and he provided great detail and was very informative for my vehicle. Thank you

Very good !!! Quick in and out !!!

We had a great experience !! We came in looking for a car for our son who is in college and we found a car for the price range we were looking for without a lot of pressure.

2017 Golf Wolfsburg. My salesman was friendly, helpful and knowledgeable. (Raol)

Demarkus Tate is an excellent service advisor. Thorough- professional and personable.

They were very helpful and had great customer service. They did not lie to you and we're straight forward.

Demarkus did a great job and was able to help us with our issue.

It was swell. I'm one of few people who don't mind waiting a while for my car, so long as everything is done right. The coffee and donuts help a lot as well.

I purchased my 2013 VW Jetta in Savannah but your dealership was just as friendly as if I had purchased it there.

My experience was below the line as I brought my 2000 Passat in on the morning of July 5th. When the appointment was set, the issues I wanted to address were a missing turn signal, the foggy headlamps, and a scheduled service since my car was at the 160K mark. I added my driver's side window as an additional concern when I dropped the car off to the service department. Most of the day went by without a call from my Service Advisor, Raphael Sandoval, which prompted me to leave him a message that afternoon. He finally called me back at the end of the day and pronounced that "everything's been done" before explaining that the turn signal had a 5-day lead time, the foggy head lamps couldn't be done because the Detail guys had been "busy all day", and he didn't even know about the driver's side window although the female Service Advisor that helped me that morning wrote it on my check-in sheet. So, the only thing that had been done to my car was an oil change without the extra maintenance you expect during a scheduled maintenance service such as changing the air filters, changing the spark plugs, and a tire rotation. This first day made me wonder if the Jim Ellis VW Service Department was more interested in quickly pushing cars thru a money-maker process rather than actually making sure that people get quality service on their major purchase of a VW product. After I left another message the following afternoon, Mr. Sandoval called me to let me know that the turn signal came in quicker than expected and that the driver's side window could be fixed with the installation of a 'Master Switch' that one of the Techs would provide. The next morning, Mr. Sandoval called to let me know that the car had been washed and was ready for pickup. Upon arrival, my car was up front where the turn signal looked ready to go but the headlights looked unchanged and it looked like a poor, rushed wash job had been done; my antenna wasn't even screwed back into place. As Mr. Sandoval walked me to the cashier, he let me know that the Detail guys "weren't able to do anything about my headlights because they ran out of the seal or polish". There was no walk-around and no details as to the general state of my car outside of "it seems to be in good shape". This was a marginal experience where it was clear that the care of my car was a transaction to Mr. Sandoval and there really wasn't much interest in making sure that this was a good experience. Unfortunately, I dropped off my 1995 Jetta for service on that same morning (7-7-2017) and he has continued the same pattern. This experience feels very much like a mistake on my part as Jim Ellis VW Service has made it clear to me in the past that older VWs are a pain in the rear and are generally not welcome there. My problem is that I don't mind paying to keep my cars in good working order despite their age and my preference is to get guaranteed service at the dealership. The fact that this dealership is near my home in Marietta makes it convenient and I'm only here for a short period of time. My hope was that this experience would be better than what was shown in the past but, so far, the past has been the correct barometer. I'm very disappointed in Mr. Sandoval's communication with me and his general diligence in terms of knowing what was going on with my car. My opinion is that Mr. Sandoval is a perfect fit for Jim Ellis VW's intent on quickly pushing cars thru a money-maker process than actually making sure that people get quality service on their major purchase of a VW product. It's also clear that Jim Ellis VW service people don't think that the VW product is worth having especially as they get older so, that's something that I'll keep in mind as I search for my new vehicle.