Approx 6mos after the purchase of my vehicle, the SAT radio failed. I appreciate that it was removed and checked to make sure it was the radio and not the fuse, however I asked Bill to have JP leave the radio out since it made no sense to re-install it as non-functional. Bill said he'd ask JP to leave it out but upon receipt of my vehicle I found it was re-installed. I'd be glad to provide the highest rating of satisfaction if I could return to have the radio removed at no cost? Please let me know and I'll arrange to return for this, thank you.

I purchased a 2017 GTI SE. José was very helpful in my choice between the sport 1and the se. He gave me lots of space to decide and was there when I needed him to answer questions. When I noticed later that a small part was missing from the bumper he arranged for me to pick it up on my way back through Georgia.

I had to make 4 trips to the shop to successfully have a defective airbag replaced due to a recall. After the third trip, Rafael (my service advisor) told me he would do something to make it up to me, but when I finally was able to take my car, he was not around, and simply told another guy to let me go because there was no paperwork.

Great service, brought my 1/1 Chagall blue harlequin that I pulled from a Georgia junkyard here for an alignment. The nostalgic factor was there as this car was originally swapped at Jim Ellis :-)

Very professional service

No pressure, friendly, knowledge staff

Excellent service all the way around.

Matt, the finance guy was extremely nice and professional (as was Nicole, the salesperson).

The service is good and the staff is friendly. The only thing that drives us crazy - everytime we call and book an appointment (multiple VW cars purchased at Jim Ellis Kennesaw) - the same thing happens. We book the appointment and then call or show up that day - and they do not have our appointment in the system. This has probably happened 4-5 times. Frustrating. Other dealers we work with (i.e. BMW and Volvo) always email us in advance confirming the appointment time - something you may want to think about implementing. Thanks Paul

Excellent salesman.