Quick and ver professional, thanks Neil for your help!

I was impressed by the customer service all around. From the first individual who greeted me to the time I left, I was treated with the utmost professionalism. They fixed my car in a little over an hour and even sent me a video of the work they completed! The ladies at the cashier were extremely helpful and friendly. My car was cleaned and beautiful when I left! Best service experience I have ever had.

Other than the time spent at the dealership, I would do a 4.9 actually.

Ryan did an excellent job servicing my 2012 Volkswagen Jetta. I would definitely recommend him to a friend!

Leo was very helpful and patient with me throughout the whole process. Although, I am very disappointed in the fact that they don’t take you back home if it’s farther than 8 miles.

Problem not solve

Jermaine was very helpful with a kind, calm demeanor! His service counterparts were also overly helpful and went above and beyond to help me and make me feel comfortable :-) The valet men were also very pleasant!

Scott Croston is the best! Excellent service at Jim Ellis VW, as usual.

Service advisor, Scott Croston, provides superior customer service, keeps me happy and returning to Jim Ellis VW in Chamblee.

Scott Croston is the best. So much professionalism and great customer service. I keep coming back because he's so helpful and kind!