Leo did a great job of keeping me informed as to the progress of my service. I was pleased that he informed me of an additional recall/service bulletin and had that worked performed at the same time.

THE EXPERIENCE WAS GREAT AND I'LL DEFINITELY BE BACK!!

I bought a used Passat and wasn't notified that it had only one key until I was signing the paperwork. I was assured a second key would be ordered. I called the sales person and left messages three times with no response. After 4 months I called the general manager and finally got a response from the sales person. Again I was assured that a second key would be ordered. Almost a month later, still no key nor contact from the dealership. I had reservations about Volkswagen as a company after the diesel recall and am very disappointed with the post purchase customer service for something as simple as a key. I'm dreading the day when I actually need to service the vehicle.

Sterian made giving up my TDI a little easier. He had my new Jetta waiting for me and the entire process was painless.

Fast and friendly service, as always.

Very smooth service experience.

I happy to take my car to Jim Ellis VW ATL. Scott Croston is always taking care of me, He is superb when it come down to explaning all the isues with my car, he's very savy and knowlagable. The custumer service form the very first encouter with the valet to the front staff is always great. Thanks, Scott!!!

Scott, as usual, took good care of me.

Great service! Mr. Keuhl is always very honest on what the card needs to have done and proposes timeliness on when to take care of things that might need to be tuned.

I purchased my 2017 VW Jetta SE from Jim Ellis. The service was excellent.