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simple, good, effective

Service advisor Scott was great.

Very good

My sales person, Jane, was extremely helpful.

When the wheels were rotated at the first service the technician crossthreaded two of the wheel bolts. This required another trip to the service center to replace the wheel hub and bearing. Disappointing!

always great! Scott K. is always imformative and very nice.

Everything was going smoothly in our car purchase until we entered Lance Jeter's office. The financing went smoothly, but when we went to purchase a warranty on our vehicle, he began making "mistakes" - one after another. First, I was getting quotes on our vehicle for 2, 3, and 4 year plans. After I insisted, he gave me paperwork to read what was covered. I asked questions and he wasn't sure about things, so he called Fidelity and had them on speaker phone to answer questions as I had them. He then quoted me a price for the Gold plan but we learned that the one item I was concerned about (the hybrid battery), was only covered under the Silver plan. [No one explained that the Gold plan COVERED the Silver plan as well - I eventually figured that out myself.] So then I asked for a quote for the Silver plan, and Lance gave me the same quote he'd given me for the Silver plan. Right then, I felt something was off, and I challenged him, and he said he had just misquoted. We eventually purchased the Gold plan for 4 years/48,000 miles, after REPEATED assurances that we were covered for the hybrid battery under this plan. We asked again and again - "we're completely covered" and the answer from both Lance and the Fidelity guy was YES, we were covered by the paragraph I could see on the contract. I took pictures - and still have them - of the clause on the contract they pointed out where the hybrid parts are covered. But the contract Lance put before me was not the contract he had me sign - he said that was a printout from the insurance company and that they printed out the contracts on their computer so they could fill in all the information. So he printed it out and handed it over to sign and I did. After the paperwork was completed, we left in our new car. A day or so later, I finally caught my breath and was looking through the paperwork. The warranty contract that had been given to me to sign was NOT the same contract that I'd been reading in the office. It did not have the hybrid parts covered. I called Lance - he avoided my calls for a day, but I finally got through to him. He then began backtracking and telling me that because our car was a high mileage car, that was the contract we had to sign and the high mileage contract did not cover 4 years/48,000 miles of the hybrid parts - Lance even said, "there's no insurance in their right mind that would cover a car past the 100,000 mile mark." Yet he sold it to me. And convinced me that I was covered. After leaving messages, and 15 separate phone calls trying to reach Lance again to get this resolved, I finally asked for his boss. I was told the boss would not be in the office until the next day, and I said I would call back. Lance called me back 15 minutes later. He informed me - with a harsh attitude - that the ONLY options I had were to change our plan to the 2 year / 24,000 mile plan, cancel the warranty altogether, or bring back the car. When I expressed my dissatisfaction, he asked if I never made mistakes. Sure, I make mistakes all the time, but I own up to them, and if my mistake affects my customers, I make it right with them. He said the 2 year plan WAS making it right. Perhaps in his eyes, but definitely not in mine. His repeated mistakes just reinforce my distrust of car dealers in general, and prove their earned reputation of being dishonest. Lance insisted he was an honorable man of integrity, but actions speak louder than words, and his actions don't hold weight. We went in yesterday and signed the paperwork for the 2 year plan. But I am NOT a happy customer.

Car not fixed. $800 poorer. Now have a dead battery and a poorly reinstalled engine cover.

Always good