Service was great and Josh was very helpful and friendly as usual.
Verified User
•
Jan 28, 2017
5.0/5
5.0/5
scott did a great job
Verified User
•
Jan 27, 2017
5.0/5
5.0/5
Very smooth. Contacted dealer via email then later decided to go through internet with live chat. Kathryn called me, probably within the hour, scheduled a meeting/test drive for the next evening. Connected on arrival with Keith Perkins after warm welcome from the receptionist. My wife and I drove the car, then completed the paper work with all the signatures. Came back to the dealership the next day with my checkbook to complete the transaction. Insurance agent faxed the binder, and we drove the car home. Took a trip to DC on Wednesday, returning today/Friday. The car got 38.94 MPG on the first tank, pretty impressive for interstate driving. Next tank with some stop and go driving around DC was 35.69. Very happy with the car! Thanks.
Verified User
•
Jan 27, 2017
5.0/5
5.0/5
Excellent! Mark, the salesman conducted himself in a professional manner, worked with us on various options, was dedicated to ensure we were happy and satisfied with our purchase. The business Manager was very polite, knowledgeable and a pleasure to work with as well. I give the entire purchasing process Five Stars! We happily drove away in a 2017 Beetle Convertible!
Verified User
•
Jan 27, 2017
5.0/5
5.0/5
The lease on my Audi A4 was ending and due to recent changes in my life I had to downsize. I knew I wanted to stay with Jim Ellis (after 11 years of an excellent relationship) and thought a VW would be the least traumatic move. I bought a Jetta SE with the excellent help of Mr S Franc. He was great! He explained my options, gave me choices, and made a hard decision much easier. I am quite happy that I stayed with Jim Ellis and have a new great car.
Verified User
•
Jan 27, 2017
4.0/5
4.0/5
Was treated with respect and consideration by Leo in service department
Verified User
•
Jan 27, 2017
5.0/5
5.0/5
Great experience.
Verified User
•
Jan 27, 2017
5.0/5
5.0/5
Great service!
Verified User
•
Jan 27, 2017
5.0/5
5.0/5
My service was first class and I couldn't ask for anything better. Thank you!
Verified User
•
Jan 27, 2017
5.0/5
5.0/5
Thank you for correcting my Jetta's trunk latch and tail light problem quickly and efficiently. Scot Croston is the very best! He is a joy to work with and always goes beyond to ensure I am fully apprised of the service process.
Service was great and Josh was very helpful and friendly as usual.
Verified User
•
Jan 28, 2017
5.0/5
5.0/5
scott did a great job
Verified User
•
Jan 27, 2017
5.0/5
5.0/5
Very smooth. Contacted dealer via email then later decided to go through internet with live chat. Kathryn called me, probably within the hour, scheduled a meeting/test drive for the next evening. Connected on arrival with Keith Perkins after warm welcome from the receptionist. My wife and I drove the car, then completed the paper work with all the signatures. Came back to the dealership the next day with my checkbook to complete the transaction. Insurance agent faxed the binder, and we drove the car home. Took a trip to DC on Wednesday, returning today/Friday. The car got 38.94 MPG on the first tank, pretty impressive for interstate driving. Next tank with some stop and go driving around DC was 35.69. Very happy with the car! Thanks.
Verified User
•
Jan 27, 2017
5.0/5
5.0/5
Excellent! Mark, the salesman conducted himself in a professional manner, worked with us on various options, was dedicated to ensure we were happy and satisfied with our purchase. The business Manager was very polite, knowledgeable and a pleasure to work with as well. I give the entire purchasing process Five Stars! We happily drove away in a 2017 Beetle Convertible!
Verified User
•
Jan 27, 2017
5.0/5
5.0/5
The lease on my Audi A4 was ending and due to recent changes in my life I had to downsize. I knew I wanted to stay with Jim Ellis (after 11 years of an excellent relationship) and thought a VW would be the least traumatic move. I bought a Jetta SE with the excellent help of Mr S Franc. He was great! He explained my options, gave me choices, and made a hard decision much easier. I am quite happy that I stayed with Jim Ellis and have a new great car.
Verified User
•
Jan 27, 2017
4.0/5
4.0/5
Was treated with respect and consideration by Leo in service department
Verified User
•
Jan 27, 2017
5.0/5
5.0/5
Great experience.
Verified User
•
Jan 27, 2017
5.0/5
5.0/5
Great service!
Verified User
•
Jan 27, 2017
5.0/5
5.0/5
My service was first class and I couldn't ask for anything better. Thank you!
Verified User
•
Jan 27, 2017
5.0/5
5.0/5
Thank you for correcting my Jetta's trunk latch and tail light problem quickly and efficiently. Scot Croston is the very best! He is a joy to work with and always goes beyond to ensure I am fully apprised of the service process.