Keith was great

Day 1 was a great experience! Sales rep and F&I manager offered prompt, efficient and effective service. However once I signed the dotted line the service level quickly went down hill. I understand my immediate sales rep, Brian Bolton had a death in the family but the communication of when my car was going to be serviced and ready should of been handled by someone in his absence. I had a very hard time reaching someone who actually knew the status of my car. Less than 1 month in, I'm having alternator problems with my supposed "pre certified" vehicle. My sales rep has yet to follow up with me to see how the car has been since pick up. If Jim Ellis is looking for repeat customers, the sales process should be a bit more thorough

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Friendly, caring people. Treated fairly and appreciated as a long time loyal customer.

Staff was helpful

This dealership always lives up to its motto. We always feel respected and valued. We appreciate that.

Scott was awesome and jim Ellis service always exceptional. However I have had such disappointment with the Vw product itself.

Josh was very helpful in explaining the service that was being performed. He answered all of our questions.

We love Scott and Leo, they are both great!

Great service and timely manner.