My service advisory was great. Leo has an awesome personality and is very empathetic; an amazing skill when working in the automotive service industry. However, the steering trim wasn't installed back on the car and my keys were nowhere to be found. So I had to drive around with the trim in the backseat until I had to return to JE VW and used my extra key I just so happen to bring with me. Would I recommend JE VW? Yes. Was my Service Advisor helpful? Extremely. Did the technicians complete the job in entirety? Somewhat. Would I refer JE VW? Yes.
Verified User
•
Aug 26, 2016
4.0/5
4.0/5
Joe was great, helpful, and did a great job. The checkout process was not great, was delayed and took a while to get set up and out the door. Was a little frustrating to be trying to give the dealership money and it took over an hour to pay. We are bringing the car back to have the rear door looked at, won't open from the inside. Joe was very helpful in agreeing to look at and fix it. Would definitely recommend Joe and Jim Ellis based on my experience.
Verified User
•
Aug 26, 2016
5.0/5
5.0/5
I have been using your dealership for years and that says it all. Professional and knowledgeable all the time, every time. I would not go anywhere else. Mason McConnell 404-805-0810
Verified User
•
Aug 26, 2016
5.0/5
5.0/5
Scott is always on my side. THE BEST!
Verified User
•
Aug 26, 2016
5.0/5
5.0/5
staff helpful and informative
Verified User
•
Aug 26, 2016
5.0/5
5.0/5
Scott Croston is terrific: knowledgeable, responsive and courteous. He's a true gem.
Verified User
•
Aug 26, 2016
5.0/5
5.0/5
Great service from Josh, as always!
Verified User
•
Aug 26, 2016
3.0/5
3.0/5
On a Saturday afternoon talked to 3 different Sales Reps to close a deal.
My service advisory was great. Leo has an awesome personality and is very empathetic; an amazing skill when working in the automotive service industry. However, the steering trim wasn't installed back on the car and my keys were nowhere to be found. So I had to drive around with the trim in the backseat until I had to return to JE VW and used my extra key I just so happen to bring with me. Would I recommend JE VW? Yes. Was my Service Advisor helpful? Extremely. Did the technicians complete the job in entirety? Somewhat. Would I refer JE VW? Yes.
Verified User
•
Aug 26, 2016
4.0/5
4.0/5
Joe was great, helpful, and did a great job. The checkout process was not great, was delayed and took a while to get set up and out the door. Was a little frustrating to be trying to give the dealership money and it took over an hour to pay. We are bringing the car back to have the rear door looked at, won't open from the inside. Joe was very helpful in agreeing to look at and fix it. Would definitely recommend Joe and Jim Ellis based on my experience.
Verified User
•
Aug 26, 2016
5.0/5
5.0/5
I have been using your dealership for years and that says it all. Professional and knowledgeable all the time, every time. I would not go anywhere else. Mason McConnell 404-805-0810
Verified User
•
Aug 26, 2016
5.0/5
5.0/5
Scott is always on my side. THE BEST!
Verified User
•
Aug 26, 2016
5.0/5
5.0/5
staff helpful and informative
Verified User
•
Aug 26, 2016
5.0/5
5.0/5
Scott Croston is terrific: knowledgeable, responsive and courteous. He's a true gem.
Verified User
•
Aug 26, 2016
5.0/5
5.0/5
Great service from Josh, as always!
Verified User
•
Aug 26, 2016
3.0/5
3.0/5
On a Saturday afternoon talked to 3 different Sales Reps to close a deal.