Great service, easy to be there, timely, professional, all great.

2013 Passat. The service was excellent, the staff flawlessly attentive, polite, and accommodating. BUT why would VW design a front bumper that has an undercarriage that drops down without any reason? And then have the owner have to pay $240.00 to have it repaired?? Seems like an engineering flaw, one that is both annoying and hard to justify. I am not happy! German design isn't as good as it used to be. ALSO, I was approximately 50 miles from home, on the freeway when it happened. I then had to lift it back into position (with a great deal of effort) in order to drive home knowing your service department could take care of it, but not on SUNDAY! So I had to wait until Monday morning and drive with a "dragging" bumper to Jim Ellis. And wait for about an hour; then pay a steep price as extra punishment. That was a shameful way to treat a VW "owner" (won't be paid for another 4 years!) Yikes....VW should be embarrassed.

Scott has always been incredibly friendly and helpful! Daisy is always quick to help me set up appointments over the phone.

Awesome experience as always at Jim Ellis Vw Atlanta. Josh makes the process smooth as silk.

I have a 2014 Jetta. It was my 30,000 mile service. Staff was very helpful. Almost everything was great. The only issue I had was when I was being taken back to see my car… the music that was playing in the first service area that I walked though was awful. The language was horrendous. I don't mind music, I don't even mind rap music. I do mind degrading, foul language. Other than the music, I liked how clean the garage are was, and how friendly, and helpful the staff was.

Service was fast. Josh was very polite, patient, and helpful. Thank you!

Friendly staff

Tonya was awesome! Great customer service

Excellent and professional service experience. Josh Jamison was great and provided good customer service!

Excellent service!