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Service was top notch.

I have to say this was by far the smoothest car buying experience I've ever had.The Ellis family has set a level of professionalism and customer service that you don't see anymore. There was not one moment that I felt uncomfortable, pressured, uneducated or unaware of anything.I changed my mind like 30x and they were more than patient with me and super sweet with Levi. The car i wanted was on a boat and they gave me updates daily on the arrival, put me in a courtesy car, took the time (almost 3 hours) to walk me step by step through all my new gadgets and questions, all a genuine smile.

Scott was fantastic. He should teach all of the other VW this type of service. One of the best experiences at a dealership.

Great...very helpful....employees were very informative...

Josh and all of the staff were very helpful and got me in and out quickly.

fast and easy

My sales person and fiance manager were very nice people. They answered all my questions and worked with me from a distance until I was able to come to the dealership and complete the sale. Roi my sales person and Lance my finance manager are two individuals I would definitely do business with again.

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1) We made an appointment on a Friday at noon, but the car was not looked until either Saturday or Monday (depending on if you ask Tanya who answered the phone or our service rep Scott). 2) We were told the only way to fix the issue with our car was a complete replacement of the part. It was only once we had filed a claim with our insurance, waited another four days, and the appraiser from our insurance company surveyed the damage that another option was presented. Had our insurance company not gotten involved, I would have paid $2,200 instead of $313. 3) Our service rep was very unreliable in his communication, and never was able to get the correct phone number. I never received any of his voicemails, and did not hear from him until the very end of the day when the insurance appraiser had come home that morning, when we discussed letting me know when the appraiser was expected to come out. 4) When our Service rep called us to give us the status of the car, he said we would be responsible for our $500 deductible - it was only when I referenced the estimate from my insurance company did he go back and check the paperwork.