I purchased a 2008 VW GTI from Mark. The dealership staff was really helpful and friendly. I did feel like I had to really push to make sure the car was in great shape before purchasing. Mark let me speak to the lead mechanic and ask any questions. It would be a good idea to show notes from the inspection to all of your pre-owned customers to give them some peace of mind.

Scott was great, look forward to bringing my car back

Scott was great

Staff is always extremely friendly and helpful

Leroi was very helpful when negotiating the purchase. I spoke to him around 3pm and told him I would be back at 5:30 and would be paying cash. He told me it would expedite the process if I also emailed him proof of my insurance and a copy of my drivers license, which I did. He also made sure the car was cleaned and had gas in order to make the process move quickly upon my return. When I arrived at the dealership Roy was working with another customer and I was told I would have to wait. I waited for about 45 minutes and then he began processing my transaction. Once Roy was finished he was unable to find a finance person to complete the warranty part of the process. I am baffled as to why he had to go look for the finance manager when I was the only customer at the dealership. In total it took nearly 3 hours to complete paperwork. This is unacceptable and is why I rarely purchase a used car from a dealership.

Jim Ellis Company is a great place

As always, Rose was a doll to work with. Service was fast and worry free also.

Alex gave me great service. There weren't as many options (for Tiguans) as I would've expected. (Only 2-on the entire lot-to choose from). But I guess it's in high demand. And I do wish there was a way to streamline the process. It just doesn't seem like it should take 3 hours from the time I arrive-to walk out with a new car. But again-Alex was great. I really enjoyed working with him.

Great staff! Love my Touareg!

Great service....car finished on time....car washed even though it was raining