Great!

I had my 2004 Volkswagen New Beetle Convertible towed into your service department because it would not start. I suspected that the battery was the problem and it was still in the guarantee period from Advance Auto. The bill came to $317 to check things out, and the problem was the battery. I complained about the $317 charge and it was reduced to about $255. I did talk to the service rep while the car was being checked out and I thought he told me that the bill COULD be about $320. BUT, I assumed it could be that much if problems were found other than the battery. I think this unfortunate situation was due to a misunderstanding, but even $250 is a lot of money to check out a battery. I've always heard that Jim Ellis dealerships are very good to deal with, so I don't have a negative opinion based on this one experience. Sincerely, William A. Craig.

The service advisor is always knowledgeable and seems to really have my best interest at heart with respect to my vehicle!

great

Service is good; Scott Croston, my service manager is outstanding!

I came in for a service less than a week ago and a nighttime headlight on my car is out. I haven't been driving often at night so I didn't notice but they shouldve fixed it during the service, and it is inconveniencing me now because I can't drive at night.

Excellent Customer service

It was all about Nicole. She met me with a friendly and got to work on a problem that I had with a previous rep. She was pleasant throughout and conversational.

Everybody was friendly, only issue was I had a tire I had was kind of flat, sensors said low tire pressure, even though I didn't come in for that, I thought they would have at least put more air in the tire, especially when it paying $140 for it to be looked at

Went really well; however, I will need to come back to find out why my front left wheel is making noise that I did not experience before the rotation