I've had a few experiences with this dealership, most of them pretty good, one pretty bad. I decided to give them another chance to assist me in trading in my truck for another vehicle. This latest experience was very well done and Tiffany and Clayton were able to get me into a great 2015 Jeep Patriot that works very well for me. They deal was not easy but they did everything they could to get it done and I couldn't be happier. A huge thank you to Tiffany and Clayton! :-)

My wife and I decided to to take a look at some cars because we lost our old one due to recent car accident. With my wife, I visited Jim Pattison Chrssler in Surrey. While studing one car from another, we met a Chrysler staff, "Sri", who kindly showed us different models and gave some suggestions after discoverring our budget. Even after we revealed that we were not buying a car at the monent but simply doing some "market research", he treated us like his best customer. Eventually, we bought a Grand Caravan from him two months later, and are very much satisfied with this vehicle. We appreciated his hospitality and easy-going attitude(I know some car dealers who push so much that I feel scared!). He listened to what we wanted, understood our financial situation and presented some choices. Simply speaking, we felt that we were talking to a close friend for advice. Again, we thank Sri for for the nice car, his excellent work ethic and for making car-buying experience so enjoyable and comfortable.

I would like to acknowledge how outstanding my experience at your dealership was. It all started when I was greeted by Amneet as I entered your dealership. He made me feel at home right away, with the natural rapport that he has. It was nice to feel appreciated and not just as a potential sale. Amneet allowed me to make a connection with Stan which would help me find the vehicle that I was looking for. Stan made sure that he allowed me to negotiate to my comfort level and as a result he got me the deal that I was comfortable with. Many other salespeople at other dealerships were not so helpful. But both of these gentlemen's customer service goes beyond these fine examples. I made an impossible request and Stan and Amneet made it happen. I called Stan at 11:30 am on Saturday to tell him that I needed the Jeep that day, the Jeep that was in Parksville. Stan to my surprise was always calm, collected and professional. He wasn't ever fazed and was always ready to assist me. He said he would take care of me. He said that he would get Amneet on the ferry right away and that if I was willing to wait - possibly even to 11:30pm - that he would make sure the vehicle was ready for me. Sure enough. Amneet made it to Parksville and managed to get back by 9:30pm. Both gentlemen were waiting for me with smiles, and they had the vehicle ready for me. I was so impressed and thankful and extremely GRATEFUL that they managed to accommodate my extremely challenging expectations, plus I knew they were both doing all this on their own time and I believe they were both hauling extremely long shifts. These gentlemen made me feel exactly how all customers want to feel. They made me feel appreciated and important. I have never been taken care of so well before, and I am still humbled by their fine gesture. I will tell everyone I know of their great customer service and I will always appreciate what they did for me. I feel these gentlemen should be acknowledged and rewarded for going above and beyond their duties. I too am in the service business, and I was inspired by their dedication to their customer. Words can not say enough of how much of a help these two gentlemen were to me and my family. Your dealership, distinguishes itself in the most important way from all the other dealerships. While others may do the talk, Stan and Amneet showed me your dealership does the WALK. I WILL ALWAYS BE GRATEFUL FOR THE AMAZING CUSTOMER SERVICE THAT I'VE RECEIVED. STAN AND AMNEET'S CUSTOMER SERVICE STANDS ALONE AND IS A MODEL OF THE GOLD STANDARD IN CUSTOMER SERVICE. DEEPLY APPRECIATIVE and IMPRESSED. MIKE VALASEK