The time it took for a simple oil change was quite longI asked a question about a random problem to see if it was a normal condition or if other owners have mentioned it but he could not give me an answer.2 hours for an oil change was kind of long. Plus add 45 minute drive time to get there.

There were a few people that reached out to make sure everything was OK. This is the first time I had anyone follow up from a dealer after the sale. The experience could not have been better..Great people

Jim Shorkey Mitsubishi is awesome. Great company and even greater employees. Thank you!Awesome ServiceGreat Customer Service

1st appt since puchasing car. Email reminder was great. Coupon discount was great touch also.Time of service was appreciated and I was well informed of estimated time since I waited there. Wait area had basic essentials provided for comfort during wait was also appreciated.My only advice is to keep in mind how many appts and time alloted for the day. I had no experience this time with longer than normal wait time but if overbooking of appts occur it sometimes could lead to longer unexpected wait times. That is my only advise because sometimes time is the most valuable commodity.During these financially tight times the discounts offered is truly appreciated. To some of us this is a huge investment to begin with then the added expenses to maintain car just adds to stress of owning a car which takes away just a little of the joy of owning such a great car.This outlander is such a comfortable car I know we made the right decision with your help with this big decision is our lives.Reminder sent out for service. Ease of making appointment. And most importantly the discount coupons offered is very much appreciated.

Danielle was an amazing sales consultant!

Everyone at Jim Shorkey was very professional, friendly and kind. The service department and the sales department are outstanding!! They always go out of their way to help you.

We had an excellent experience working with John. He was attentive, thorough, and extremely professional from start to finish. He truly listened to our needs and made sure we felt confident and informed every step of the way. There was no pressure — just clear communication and honest guidance.The entire dealership was just as impressive. Everyone we encountered was polite, welcoming, and respectful. It made the whole process feel smooth and comfortable.If you’re looking for someone who is professional, detail-oriented, and genuinely focused on meeting your needs, ask for John. Highly recommend.We had an excellent experience working with John Schneider. He was attentive, thorough, and extremely professional from start to finish. He took the time to truly understand our needs and made sure we felt confident every step of the way. There was no pressure — just honest guidance and clear communication. We couldn’t have asked for a smoother process. Highly recommend.

Andy was absolutely amazing and the sales manger. They truly wanted us to leave happy in the car we wanted.The sales team went above and beyond to get us in the car we wanted.

I have nothing more to add. My experience was wonderful that’s why I purchased a vehicle for the 2nd time from Jim Shorkey.

Quick and friendly service