Service at The Josephine has consistently been professional, speedy, and reliable. Many thanks to Calvin and the maintenance team!

Wonderful center city living. Great helpful staff committed to serving its residents. The amenities are beautiful and well kept. Just think sitting in the jacuzzi on the 27 th rooftop.floor.AWESOME! 10 stars out of 10. Highly recommend Josephine

Maintenance workers responded quickly to the order put in. They were very kind and fixed the problems. 10/10

Since moving in it’s been somewhat challenging to get support in a timely manner. Emails and phone calls are often ignored or require me to wait several days (and to send a follow up note) for a response. These are mostly for routine, simple questions that any new resident might have. I’ve also gotten several responses where my question was simply not answered properly, requiring yet another effort call or email to get satisfaction. Everyone is pleasant and cheerful, but I’d much prefer cold efficiency and prompt advice.

Everyone was very friendly, punctual, helpful and accommodating every step of the way

Team is wonderful and the building design, location and positioning absolutely stellar. Only meaningful critique is that your use of technology takes away from the quality of your team and product, and does NOT at all enhance it. 1. Started with AI bot that kept writing to me about my initial tour and visit. Made process seem unreal and silly. 2. then on lease signing, neither building team nor i could get it to stop sending me notes about things already done (insurance, various waivers, repeatedly sending me docusigns). cannot tell when a human or a robot is chasing me down seemingly. very very impersonal and cannot imagine it is driving real efficiency. 3. finally, desk team hardly knows how to setup technology (tvs and music) and your truly beautiful public spaces. they should not have to manually set up music in gym or tvs in shared rooms each time (or at least allow change of channel or sound!), but if so there is no communication or protocol that guests have and i feel uncomfortable asking to use amenities you worked so hard to create for all of us. ALL OF THIS MEANT SUPER CONSTRUCTIVELY and I love the building and leasing and concierge team actually; just seems like tech is getting in the way IMHO.

Quick and easy

maintenance /service excellent

Calvin (Maintenance) was great. Not only did he check the operation of our Washer/Dryer, he also took the time to review all of the functions and maintenance required.Without exaggeration, he was at our door 5 minutes after I sent in the repair request.I moved in 2 weeks ago and have found the maintenance team, the leasing team, and the front desk team extremely helpful and pleasant.

Maintenance requests are always addressed speedily; overall condition of the whole building is maintained at a very high level; staff are always friendly and helpful