JustStorage
4.2/5
4.2 /5
13 Verified Reviews
1055 West Main St, New Britain, CT 06053, US
(860) 356-0261
13 Verified Reviews
1.0/5
1.0 /5
No

5.0/5
5.0 /5
The current mgmt team the last 12 months is great. I have been a multi unit renter for double digit years.This team is polite, professional, keeps the facility clean and in good repair. My only gripe is the double digit rent increases that have been applied going into 2026. I feel the long term renters should be incentivized with the monthly rates vs what a brand new renter pays for the same unit. The logic would have a long term renter vacate, wait, start renting again and pay the lower rate. It seems ass backwards, start the tenant higher with rent, as a tenant remains longer a lower annual rental rate is applied for their long term loyalty.

4.0/5
4.0 /5
👍

5.0/5
5.0 /5
Great

5.0/5
5.0 /5
The place was always clean and quiet. Victor was really helpful on my last day, because when he was not sure in regard to if I was supposed to receive a prorated amount for checking out two weeks prior to the next due date. Victor was very pleasant and helpful. There was never a problem there. I left due to distance. The only problem is I wish there was more accessibility to reaching someone on the phone for basic questions.

1.0/5
1.0 /5
i noticed that it's 24/7 online but the kid at the storage unit says otherwise

5.0/5
5.0 /5
Great customer service, cheap rates on units. I'd definitely use them again in future.

3.0/5
3.0 /5
No I didn’t use any other supplies from the unit.

5.0/5
5.0 /5
Was a great experience. Workers were friendly and very helpful. Great location and easy access to my unit

5.0/5
5.0 /5
It was short but pleasant! I forgot her name but the main worker who was always there and very helpful and pleasant to speak with was great! She deserves a raise for doing all she does!