I am very disappointed that my complaints could not be fixed. I complained that the wiper motor has a whine during motion and can be heard inside the vehicle. I was able to sit in the vehicle with the service advisor and point out the noise. It was deemed that the part is functional and the noise would not be fixed under warranty. I believe that noise is a legitimate customer concern and dissatisfier and should be able to be fixed. Noise, Vibration & Harshness and Squeak & Rattle are major areas that automotive OEMs, suppliers, critics (Consumer Reports, Motor Trend, etc.), and customers pay attention to. Wiper motor whine should not be heard in the vehicle. This is my first vehicle that has had this issue. This includes 5 different Chrysler and Jeep vehicles that I have personally owned since 2015. I also had a 2024 Jeep Grand Cherokee L loaner from a different dealership and it did not have the issue.Here is an additional item that I did not like. I made a 7:30am appointment and dropped off the vehicle. I did not hear about the status and I had to reach out to the dealership twice in the afternoon (3:50 and 5:30) to get an update on my vehicle. I found out it was not looked at and it may take up to 2 additional days to be looked at. What’s the purpose of the appointment?

Service department was unable to replicate the problem but said I could bring it back in when that happens and they would check for me

Quick and easy

Cedric was very courteous and friendly. Made me feel confident about the dealership.

Horrible. I’ll never return. Rude & racist behavior.

We were very happy with the service department. There were several services performed and we were able to get the Jeep back the same day. People were friendly and explained everything.

Service team is always great to work with.

Great team work with associates I dealt with.

Fast service.

From start to finish was excellent, as my advisor Blake kept me updated . The service of my vehicle was completed in a timely manner.