Hope I win!

The agent was th best. She reached out the same day and always responded right away.

Very easy and convenient. Straight forward and to the point

Initially, the company did not properly schedule us resulting in them forgetting and I had to call to see if they were still coming out 2 hours after the scheduled time we were told. At that point, they sent an operations manager out without a ladder even though I told them they would need one to access the attic. He said he would send someone out on Monday but didn’t give me a timeframe and then they randomly showed up at 8:30am on Monday morning to do the repairs.

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The ability to send .mov images on the resident portal. It made it more challenging to have to convert all the files from .mov into .mp4

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It was a good experience. Pretty easy to renew. The only thing I would prefer is that if I renewed for more than 2 years that the monthly payment would reduce, not increase. Other companies reward lease renewals by normally charging a lesser monthly rate if you renew for more than 2 years.

My agent walk me through the process and was very helpful.

This is the 4th time we have signed a lease but I'm afraid it might be our last for the fact that the rent keeps going up and we are not gonna be able to afford it anymore which makes me sad